Merchant Account Support Analyst

Fractal; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

An established industry player is seeking a Merchant Account Support Analyst for a full-time remote role. This position is vital in monitoring merchant credit card processing accounts, ensuring seamless transactions, and addressing potential risks. You will analyze payment transactions for fraud and compliance, troubleshoot issues, and collaborate with the underwriting team. The role offers a competitive salary and a comprehensive benefits package, along with opportunities for professional growth in the dynamic payments industry. If you are passionate about supporting merchants and ensuring transaction integrity, this role is perfect for you.

Benefits

Comprehensive benefits package

Opportunities for professional growth

Qualifications

• Experience in the credit payments industry is required.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Monitor merchant credit card processing accounts for unusual activity.
• Troubleshoot and resolve account-related issues promptly.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Multi-tasking

Tools

Excel

Google Sheets

Fiserv Tools

Job description

This range is provided by Fractal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

We are seeking a Merchant Account Support Analyst to join our team at a leading wholesale ISO. This full-time remote position plays a critical role in monitoring and managing merchant credit card processing accounts, ensuring seamless transactions, and mitigating potential risks. Quarterly travel for face-to-face meetings is required.

Responsibilities:

• Monitor merchant credit card processing accounts for unusual activity and risk indicators.
• Troubleshoot and resolve account-related issues promptly.
• Analyze payment transactions for potential fraud, chargebacks, and compliance concerns.
• Work closely with the underwriting team to assess and manage risk exposure.
• Respond to merchant inquiries, providing timely and accurate support.
• Utilize spreadsheets and reporting tools to analyze and interpret transaction data.
• Ensure compliance with industry regulations and company policies.
• Maintain knowledge of interchange rates and their impact on merchant processing.

Qualifications:

• Experience in the credit payments industry is required.
• Strong analytical and problem-solving skills.
• Proficiency in spreadsheets (Excel, Google Sheets) and general computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Excellent communication skills for interacting with merchants and internal teams.
• Knowledge of interchange rates is a plus.
• Experience working with Fiserv tools is a plus.

Benefits:

• Full-time remote position with competitive salary.
• Comprehensive benefits package.
• Opportunities for professional growth in the payments industry.

Seniority level

Entry level

Employment type

Full-time

Industries

Technology, Information and Internet