Delta Vacations, Distribution Services and Support Analyst

Delta Air Lines; Minneapolis (MN); Hybrid; USD 48,000 - 55,000; Full time

Job summary

Join a leading company as a Distribution Services and Support Analyst in Minneapolis. You'll handle the planning and support of electronic distribution for land products and collaborate with departments to ensure smooth operations, contributing to customer satisfaction and service excellence.

Benefits

401(K) with company contributions

Paid vacation and holidays

Comprehensive health benefits

Domestic and International flight privileges

Career development programs

Qualifications

• Strong analytical, communication, and organizational skills.
• Ability to prioritize multiple projects and handle deadlines.
• Attention to detail with problem-solving ability.

Responsibilities

• Support planning and implementation for land products and content.
• Resolve issues related to availability, rates, and inventory.
• Collaborate with internal teams for effective content distribution.

Skills

Analytical skills

Communication

Attention to detail

Education

Bachelor’s degree or equivalent work experience

Tools

MS Word

Excel

Outlook

Job description

Delta Vacations, Distribution Services and Support Analyst

Join to apply for the Delta Vacations, Distribution Services and Support Analyst role at Delta Air Lines

Delta Vacations, Distribution Services and Support Analyst

Join to apply for the Delta Vacations, Distribution Services and Support Analyst role at Delta Air Lines

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How you'll help us Keep Climbing (overview & key responsibilities)

BE PART OF A TEAM THAT DELIVERS AN END-TO-END JOURNEY OF ELEVATED EXPERIENCES

Delta Vacations, a Delta Air Lines company, is seeking a Distribution Services & Support Analyst, responsible to support the planning, implementation and display for all land products and content accurately and efficiently via electronic distribution and non-connectivity sources. Provide support and feedback on content, availability, inventory and rate questions. Process contracts, pricing and promotional added values for all land products. Collaborate with internal departments and electronic distribution partners on content initiatives and the prioritization of vendor loads in support of DLV strategies. This role will join the Distribution Services & Support team, reporting directly to the Associate Manager, Distribution Services & Support.

How You Will Help Us Deliver Experiences That Matter

• Implement new and existing hotel/land partners for all electronic distribution channels and ensure efficient delivery.
• Research, investigate, and resolve issues relating to land products this includes, but is not limited to, availability, rates, inventory, and hotel promotion issues. Communicate to appropriate departments for resolution.
• Perform daily review of failure reports to resolve booking discrepancies.
• Coordinate with Product department to populate dynamic auto-load spreadsheets to deliver data to all distribution systems.
• Develop a thorough understanding of the electronic distribution systems
  
  

We are in search of a Distribution Services & Support Analyst, who is passionate about people, culture and driving results and who embraces diversity of people, perspectives, and styles. Be part of a culture where teamwork, diversity and creative thinking are celebrated; a company passionate about delivering experiences that matter.

What Else Will You Be Doing (essential Functions)

• Implement and maintain descriptive content for hotels, customer documents, and vendor communication.
• Support internal departments with additional ad hoc set-up of land options in suntrac.
• Develop and maintain effective internal and external business relationships.
• Analyze and deliver approved land contracts and promotions.
• Set up package, and or rate functionality, which implements applicable payment and cancel fees, high-level business rules.
• Regularly evaluate land procedures, and improve efficiency, customer service and cost savings.
• Develop and maintain a thorough knowledge of Delta Vacations’ destinations and land products.
• Research and resolve project work as advised.
• Other duties and responsibilities as assigned
  
  

This full-time position is located at Delta Vacations Minneapolis Office or Remote. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes medical, dental and vision coverage options. Other benefits include 401(K), paid vacation, paid holidays, and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.

WORK ENVIRONMENT

Delta Vacations Minneapolis, MN Office or Remote

POSITION TYPE/STANDARD SCHEDULE

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic Travel May Be Required To Fulfill Assigned Responsibilities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What You Need To Succeed (minimum Qualifications)

• Ability to prioritize and optimally handle multiple projects and deadlines simultaneously.
• Demonstrates a strong attention to detail, with the ability to define problems collects data, establish facts, draw valid conclusions and solution.
• Must have the ability to work independently and possess strong analytical, communication and organizational skills.
• Candidates for this position may have a Bachelor’s degree from a four-year college or university; or equivalent work experience; or equivalent combination of education and experience required.
• Strong PC skills including experience in MS Word, Excel and Outlook required.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (preferred Qualifications)

• Travel industry or electronic distribution experience preferred.
• Implementation experience with Delta Vacations connectivity partners.
• Knowledge of Delta Vacations products and processes.
  
  

Benefits and Perks to Help You Keep Climbing

Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits.

• Competitive salary, profit-sharing program, recognition, and performance incentives.
• 401(k) with generous company contributions up to 5%.
• Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Airlines and Aviation

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