Technical Support Analyst - Real Estate Platform

Visual Lease; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan with matching

Tuition reimbursement

On-site fitness center

Job summary

CoStar Group is seeking a Technical Support Analyst for the Atlanta, GA office. You will assist clients with technical questions, troubleshoot issues in the platform, and be the primary contact for customer inquiries, helping deliver high-quality service and timely resolutions.

The role emphasizes product expertise, collaboration with cross-functional teams, and meeting SLA targets while working full-time on-site in Atlanta.

Qualifications

• Bachelor’s degree required from an accredited institution.
• Ability to learn new concepts quickly and manage priorities.
• Excellent written and verbal communication skills.
• Troubleshoot Windows applications and understand SaaS models.
• Willingness to work after-hours and on-call as necessary.

Responsibilities

• Become a product expert and master the application tools.
• Stay up to date on new features and issues.
• Provide accurate responses to customers quickly.
• Adhere to published processes and procedures.
• Build strong relationships with customers and exceed expectations.
• Manage customer inquiries and diagnose technical issues.

Skills

Windows troubleshooting

SaaS understanding

Customer communication

Time management

Initiative

Education

Bachelor’s degree

Tools

SQL

Job description

CoStar Group is seeking a Technical Support Analyst for the Atlanta, GA office. You will assist clients with technical questions, troubleshoot issues in the platform, and be the primary contact for customer inquiries, helping deliver high-quality service and timely resolutions.

The role emphasizes product expertise, collaboration with cross-functional teams, and meeting SLA targets while working full-time on-site in Atlanta.