Technical Support Analyst — Real Estate Platform Expert

CoStar Group; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan with matching

Tuition reimbursement

On-site fitness center

Employee stock purchase plan

Job summary

CoStar Group is seeking a Technical Support Analyst for the Atlanta, GA area. You will become a product expert, assisting clients with technical questions within the platform, and you will troubleshoot issues to deliver timely solutions.

The role emphasizes strong communication, collaboration, and customer satisfaction. This full-time on-site position requires the ability to manage multiple priorities, work after-hours as needed, and maintain case data in CRM systems.

Qualifications

• Bachelor’s degree required from an accredited college/university.
• Strong written and verbal communication skills.
• Ability to troubleshoot Windows applications and SaaS models.

Responsibilities

• Become a product expert through continuous learning and collaboration.
• Provide timely, accurate responses to customers via email, phone, and virtual calls.
• Meet or exceed SLA and manage daily case workload.

Skills

Communication skills

Customer service

Problem solving

Organization

Education

Bachelor's degree

Tools

Salesforce

Windows applications

Job description

CoStar Group is seeking a Technical Support Analyst for the Atlanta, GA area. You will become a product expert, assisting clients with technical questions within the platform, and you will troubleshoot issues to deliver timely solutions.

The role emphasizes strong communication, collaboration, and customer satisfaction. This full-time on-site position requires the ability to manage multiple priorities, work after-hours as needed, and maintain case data in CRM systems.