Tech Support Analyst — Real Estate Platform Expert

CoStar Group, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

401(K) retirement plan

Tuition reimbursement

On-site fitness center

Paid time off

Job summary

CoStar Group’s Technical Support Analyst role in Atlanta, GA, offers hands-on support for our real estate software platforms. You will become a product expert, diagnose and resolve customer inquiries, and ensure timely, high-quality solutions.

The position is based on-site with potential after-hours on-call coverage and a strong emphasis on customer satisfaction. You will maintain case data in Salesforce, collaborate across teams, and strive to meet SLA targets while delivering exceptional

Qualifications

• Bachelor’s degree from an accredited college/university.
• Strong written and verbal communication skills.
• Ability to troubleshoot Windows applications and SaaS platforms.
• Ability to manage multiple priorities and adapt to after-hours on-call work.
• Strong customer-focused attitude.

Responsibilities

• Become a product expert and master our application tools.
• Provide accurate responses to customers quickly.
• Maintain case data in Salesforce CRM.
• Troubleshoot complex technical issues and research solutions.
• Collaborate with other teams to ensure quality service.
• Meet or exceed SLA and manage case workload daily.

Skills

Communication skills

Troubleshooting

Time management

Self-motivation

Customer focus

Education

Bachelor’s degree

Tools

Salesforce

SQL

Windows applications

Job description

CoStar Group’s Technical Support Analyst role in Atlanta, GA, offers hands-on support for our real estate software platforms. You will become a product expert, diagnose and resolve customer inquiries, and ensure timely, high-quality solutions.

The position is based on-site with potential after-hours on-call coverage and a strong emphasis on customer satisfaction. You will maintain case data in Salesforce, collaborate across teams, and strive to meet SLA targets while delivering exceptional