Onsite Tech Support Analyst – Healthcare IT

Munson Healthcare; Traverse City, Northern (MI, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Munson Healthcare in Traverse City, MI is hiring a Technical Support Analyst for on-site IT support. You will assist senior staff, configure and install hardware, and maintain technical documentation.

The role emphasizes timely ticket handling, collaboration with IS staff, and adherence to security policies. Applicants should have a degree in CIS/MIS/CS/Engineering or related field, with varying experience options, and must meet vaccination requirements.

Qualifications

• Bachelor's degree with emphasis in information systems.
• Associate degree with two years related experience.
• High school diploma with four years related experience.
• Vaccination against Measles, Mumps, Rubella and Varicella is required; flu vaccination during season is also required unless exempt.

Responsibilities

• Install, configure and maintain IT equipment.
• Provide operational support and document ticket activity.
• Maintain hardware and software inventories and documentation.
• Monitor, troubleshoot and resolve hardware, OS, application and desktop issues; escalate complex cases.
• Coordinate with vendors and IS staff to resolve issues.

Skills

IT support

Troubleshooting

Documentation

Customer service

Education

Bachelor's Degree in CIS/MIS/IS/CS/Engineering/Business Administration

Bachelor's Degree in related field with 1 year experience

Associate degree in CIS/MIS/IS/CS/Engineering/Business Administration with 2 years experience

High school diploma or GED with 4 years related experience

Job description

Munson Healthcare in Traverse City, MI is hiring a Technical Support Analyst for on-site IT support. You will assist senior staff, configure and install hardware, and maintain technical documentation.

The role emphasizes timely ticket handling, collaboration with IS staff, and adherence to security policies. Applicants should have a degree in CIS/MIS/CS/Engineering or related field, with varying experience options, and must meet vaccination requirements.