Patient Access Representative - Full Time

Munson Healthcare; Cadillac (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid holidays

Employee discounts

Free wellness platform

Paid holidays

Generous PTO

Employee discounts

Retirement counseling

Wellness platform for you and family

Personalized support

Town hall participation

Job summary

A leading healthcare system in northern Michigan seeks a Patient Access Representative for a full-time position. The role involves greeting patients, verifying information, and assisting with patient understanding of procedures. Ideal candidates should have an Associate’s degree or equivalent experience and two years in a customer service or healthcare role. Join a dedicated team in a beautiful setting, with a sign-on bonus available for eligible applicants.

Qualifications

• Must have two years of work experience in customer service, healthcare, or a business-related field.
• Expected to assist patients and families in testing and surgical areas.

Responsibilities

• Greet and direct patients and families in a courteous manner.
• Verify required patient information for registration promptly.
• Maintain confidentiality of medical information.
• Exercise a high degree of control over confidential medical information and keep the work area orderly and properly stocked.
• Access department communications daily via telephone voice mail and/or e-mail, and make requested changes to information‑collection procedures immediately.
• Act as a preceptor for new hires, providing all levels of education required for that position.
• Perform other duties as assigned by the PAS leadership team.

Skills

Customer service

Patient interaction

Communication

Education

Associate’s degree or equivalent experience

Job description

Patient Access Representative – Full Time

More Than Just Care, It’s Community. Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures – you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Job Description

A Day in the Life

• Greet and direct patients and families to testing and surgical areas in a courteous and welcoming manner, and be highly mobile to assist patients, families, and visitors, including transport or arranging transportation as needed.
• Obtain and verify all required patient information for the registration system in an expedient manner.
• Provide clear information to promote patient understanding of procedures, expectations, and the hospital environment.
• Exercise a high degree of control over confidential medical information and keep the work area orderly and properly stocked.
• Access department communications daily via telephone voice mail and/or e-mail, and make requested changes to information‑collection procedures immediately.
• Act as a preceptor for new hires, providing all levels of education required for that position.
• Perform other duties as assigned by the PAS leadership team.

Qualifications

• Associate’s degree or two years of formal education or equivalent experience.
• Two years of work experience in customer service, healthcare, or a business‑related field.

Eligible for a $3,000 sign‑on bonus.

Munson Healthcare requires all employees to be vaccinated or have laboratory‑confirmed immunity for measles, mumps, rubella, and varicella. All employees are also required to receive a flu vaccine during flu season in the year of hire or annually thereafter, or have an approved medical or religious exemption.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative

Industries

• Software Development and IT Services
• IT Consulting

Location: Cadillac, MI