Technical Support Analyst IT Help Desk Healthcare

Southwest Care Center; United States; On-site; USD 27,552 - 41,328; Part time

Benefits offered by this job

Paid time off for holidays

Overtime eligibility

Job summary

Southwest Care Center is seeking a temporary Technical Support Analyst II to provide desktop support at our Santa Fe and Albuquerque locations. You will be responsible for troubleshooting hardware, maintaining software, and ensuring optimal workstation performance. Candidates must have hardware troubleshooting experience, a relevant degree, and the ability to travel between locations.

This role offers a typical Monday to Friday schedule with a competitive hourly rate and overtime eligibility, making it an excellent opportunity for those looking to advance their career in healthcare IT.

Qualifications

• Minimum 1 year of hands-on hardware troubleshooting experience.
• Working knowledge of electronic medical record systems desired.
• Valid driver’s license is required.

Responsibilities

• Provide comprehensive support and maintenance for software and hardware.
• Troubleshoot technical issues promptly both in person and remotely.
• Collaborate with the IT team to ensure efficient operation.

Skills

Hardware troubleshooting

Knowledge of electronic medical record systems

Communication skills

Problem solving

Education

Degree in Information Systems or related field

Tools

CompTIA A+

Microsoft MCSE

MCSA

Job description

Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community?

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non‑profit FQHC‑LAL that offers medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services, including gender equity medicine, syringe exchange, and HIV/Hep C treatment.

Position Overview

Southwest Care Center is currently seeking an experienced temporary Technical Support Analyst II. This is a temporary position with no benefits that supports all SCC locations in Santa Fe and Albuquerque; therefore, the candidate must reside in the local market area of Albuquerque or Santa Fe, New Mexico and be able to travel between the two cities as needed.

Responsibilities

• Provide comprehensive support and maintenance for software, hardware, and peripherals within the organization’s desktop computing environment.
• Install, diagnose, repair, maintain, and upgrade all PC hardware and related equipment to ensure optimal workstation performance.
• Troubleshoot technical issues promptly and accurately, both in person and remotely via telephone or email.
• Perform onsite analysis, diagnosis, and resolution of complex workstation problems for end users.
• Recommend and implement corrective solutions, including off‑site repair for remote users as needed.
• Deliver required desktop service levels by installing, configuring, testing, maintaining, monitoring, and troubleshooting end‑user workstations and related hardware and software.
• Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O, NIC cards, hard drives, RAM, and other components.
• Collaborate with the IT team to ensure efficient operation of the company’s desktop computing environment.
• Administer and resolve issues with associated end‑user workstation networking software products, as required.
• Receive and respond to incoming calls, tickets, and e‑mails regarding desktop problems.
• Respond to and perform move, add, and change requests as they are submitted.
• Ensure that physical desktop connections (e.g., RJ‑45 Ethernet jacks, RJ‑11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
• Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Liaise with third‑party support and PC equipment vendors, as necessary.
• Participate in staff meetings and attend other meetings and seminars as requested.
• Perform other duties as assigned.

Qualifications

• Minimum (1) year of hands‑on hardware troubleshooting experience.
• Working knowledge of electronic medical record systems and experience working in a healthcare environment is highly desired.
• Degree in Information Systems or related field required or equivalent work experience.
• Valid driver’s license.
• CompTIA A+, Microsoft MCSE, MCSA, and/or Microsoft Certified Solutions Associate (MCS Azure) highly desired.
• Personal reliable transportation to travel between clinics and offices.
• Personal smartphone with adequate data plan.

Employment Highlights

• Monday – Friday typical schedule.
• Competitive hourly rate.
• Paid time off for holidays.
• Overtime eligibility.

Location

Santa Fe, NM – Admin Galisteo.

Equal Opportunity Employer

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.