Case Manager HIV

Southwest Care Center (SCC); Santa Fe (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Southwest Care Center (SCC) is seeking a dedicated Case Manager to support patients in Santa Fe and Albuquerque clinics. The role focuses on intake interviews, psychosocial assessment, eligibility for insurance, and referrals to essential services to improve adherence to medical plans.

The position emphasizes teamwork, mentoring colleagues, and participating in quality and process improvements within a non-profit FQHC-LAL setting.

Qualifications

• Conducts intake interviews and psychosocial assessments to identify factors affecting care.
• Coordinates eligibility for health insurance, referrals, and patient assistance.
• Maintains documentation and progress through EMR.
• Provides therapeutic interventions and supports patient adherence to treatment plans.

Responsibilities

• Collaborates with health care team to promote interdisciplinary treatment planning.
• Assesses eligibility for health insurance plans and patient assistance programs.
• Links patients to services including medical care, behavioral health, housing, and transportation.
• Provides counseling and education to support adherence and progress.

Skills

Team leadership

Intake interviews

psychosocial assessment

Care coordination

EMR documentation

Tools

EMR

Job description

Do you believe everyone is entitled to quality healthcare? Do you desire to serve the underserved in our community?

Southwest Care Center (SCC) is a non-profit healthcare organization who has been providing exceptional healthcare to people within our community for over 25 years. We provide services, including medical, behavioral healthcare, and community outreach, with health centers located in Santa Fe, and Albuquerque, NM. Southwest Care Center is an FQHC-LAL.

SCC has an opportunity for a Case Manager to join our team of professionals serving patients in our Santa Fe and Albuquerque clinics.

Must have a strong desire to make a difference in the community. Must embrace a team-oriented approach and be comfortable working with and leading a team of medical support professionals. Opportunity to mentor others, participate in quality and process improvement initiatives.

• Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning
• Conducts intake interviews, performs psychosocial assessment to identify psychosocial, economic or social risk factors, performs eligibility and referral services for patient and family to ascertain support service needs associated with adherence to medical treatment plan.
• Assesses eligibility for and maintains eligibility in health insurance plans, patient assistance programs or other services that improve retention in care. Coordinates assistance by making appropriate referrals, following up with patient and agencies or services referred to, and monitoring and assisting with patient’s progress through the service delivery system. Provides consultation regarding financial planning, budget development and housing plans.
• Links patient to a broad range of services, including, but not limited to medical care,behavioral health, substance abuse treatment, financial assistance, housing, food, financial entitlement, clothing, transportation, vocational training, and harm reduction services
• Collaborates and coordinates with health care team members to promote interdisciplinary treatment planning
• Monitors and accurately documents patients progress through individualized service planning that assesses level of functioning, adherence to medical treatment plan and access to service needs utilizing the Electronic Medical Record (EMR)
• Within scope of practice, provides therapeutic interventions to patients by ensuring adherence to intervention plans, enlisting patient participation through education and supportive activities, monitoring adherence to medication regiments, follow-up appointments and utilization of enabling and supportive services.
• Performs identified prior authorizations; collaborates with clinical staff and providers for necessary supporting documentation. (Pharmacy prior authorizations provided by Pharmacy Staff in Specialty Care clinics).
• Maintains appropriate level of working knowledge regarding applicable grants and other program funds, regulatory requirements (such as FQHC,PCMH); patient counseling, guidance and all documentation are consistent with meeting such requirements.
• Develops and maintains strong relationships with community resources to maintain up-to-date awareness of available resources.
• Assist with Outreach HIV/HCV rapid testing and counseling programs (following certification).

Living & Working In New Mexico

• Rich cultural and historical diversity.
• 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
• Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
• Diverse and inclusive communities with amazingly kind people from all walks of life.
• Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
• Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
• International airport providing low-cost, quick access in-country and out.
• Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
• Great schools and family friendly communities.
• And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

Job Details

Location:

NM Santa Fe - Harkle

Worker Type

Employee

Scheduled Weekly Hours

40