Patient Access Specialist

Southwest Care Center (SCC); Santa Fe (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits package

340B prescription access

Tuition reimbursement

Generous PTO

Professional development

Job summary

Southwest Care Center in Santa Fe, NM, is seeking a patient access specialist to support the clinical team with front office functions, pre-registration, financial determination, and appointment scheduling. You will liaise between clinic staff and patients, ensure accurate demographics and insurance data, verify eligibility, and manage calls with courteous, patient-centered service.

This role offers a full benefits package, tuition reimbursement, and a positive work-life balance in a nonprofit,

Responsibilities

• Collaborates with clinic staff and SCC Departments to ensure appropriate workflow.

Skills

Customer service

Telephone etiquette

Scheduling coordination

Insurance verification

Team collaboration

Tools

Electronic scheduling software

Electronic Health Record (EHR)

Document scanning

Job description

Southwest Care Center employees can answer yes to these 3 questions:

• Do you want to make a difference?
• Do you believe everyone is entitled to quality healthcare?
• Do you desire to serve the underserved in your community?

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non‑profit, FQHC‑LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/HepC treatment, testing and other services within our communities.

Employment Highlights

• Monday - Friday schedule
• Competitive rate of pay
• Great work/life balance with generous time off plans
• Tuition reimbursement availability
• Full benefits package including medical, dental, vision, 401k, paid time off, professional development programs, and 340B prescription access with substantial employer contribution

Position Details

The purpose of this position is to provide direct and indirect customer support to the clinical team. Responsible for pre‑registration, financial determination, appointment scheduling, and coordinating all front office and registration functions as part of one or more clinical teams. Serves as liaison between clinical teams and other staff, other agencies, and patients.

• Collaborates with the clinic staff and other SCC Departments to ensure appropriate workflow within the clinic.
• Functions as a liaison between the Patient Access Specialist, Patient Access Supervisor, and all staff. Serves as a resource to on‑site Patient Access Staff.
• Provides exceptional service excellence to patients and guests, demonstrating a positive attitude, patient‑focused and professional manner at all times.
• Demonstrates the importance of patient access at all times by adhering to the scheduling protocol.
• Consistently promotes patient access by answering and managing calls from a telephone system, including transferring calls to appropriate staff members or departments. Promptly retrieves and replies to voicemail messages.
• Utilizes electronic scheduling software to enter and track patient interactions as appropriate, including updating accurate patient demographics and insurance information at all times. Maintains proficiency in the use of the electronic scheduling software, electronic health record and scanning.
• Verifies insurance eligibility for each patient visit.

Living & Working In New Mexico

• Rich cultural and historical diversity.
• 310 days of sunshine, combined with a mild, dry climate and four distinct seasons.
• Unlimited year‑round outdoor opportunities including hiking, rock‑climbing, rafting, motorized sports, and even skiing.
• Diverse and inclusive communities with amazingly kind people from all walks of life.
• Gorgeous landscapes that include desert and majestic mountains.
• Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
• International airport providing low‑cost, quick access in‑country and out.
• Great schools and family‑friendly communities.

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.

If you experience difficulty applying or need assistance please contact [e-mail].

Please note, we are unable to respond to resume inquiries.

Job Details

Location: NM Santa Fe – Harkle

Worker Type: Employee

Regular

Scheduled Weekly Hours: 40