Patient Access Specialist

Southwest Care Center; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Professional development

340B prescription access

Job summary

Southwest Care Center is seeking a full-time in-office front desk coordinator in SantaFe, NM. You will perform pre-registration, financial determination, appointment scheduling, and front office coordination to support the clinical team.

As a liaison among clinicians, staff, agencies, and patients, you will ensure smooth workflow, accurate patient demographics in the EHR, and verification of insurance eligibility. A patient-focused, professional approach is essential.

Qualifications

• Provide direct and indirect customer support to the clinical team, including pre-registration, financial determination, appointment scheduling, and coordination of front office functions.
• Serve as liaison between clinical teams, other staff, agencies, and patients, ensuring appropriate workflow and communication.
• Maintain accurate patient demographics and insurance information in electronic scheduling software and EHR systems.
• Verify insurance eligibility for each patient visit.

Responsibilities

• Provide direct and indirect customer support to the clinical team, including pre-registration, financial determination, appointment scheduling, and coordination of front office functions.
• Serve as liaison between clinical teams, other staff, agencies, and patients, ensuring appropriate workflow and communication.
• Maintain accurate patient demographics and insurance information in electronic scheduling software and EHR systems.
• Verify insurance eligibility for each patient visit.
• Answer and manage calls from the telephone system, transfer calls to appropriate staff members or departments, and promptly retrieve and reply to voicemail messages.
• Demonstrate a positive, patient-focused, and professional manner at all times, upholding the scheduling protocol and promoting patient access.

Job description

Overview

Southwest Care Center has been delivering quality healthcare for over 25 years in the SantaFe and Albuquerque,NM communities. As a non‑profit FQHC-LAL, we provide medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services, including gender‑equity medicine, syringe exchange, and HIV/HepC treatment.

Employment Highlights

• Monday – Friday schedule
• Competitive pay
• Generous time‑off plans for great work/life balance
• Tuition reimbursement availability
• Full benefits package including medical, dental, vision, 401(k), paid time off, professional development programs, and 340B prescription access with substantial employer contribution

Responsibilities

• Provide direct and indirect customer support to the clinical team, including pre‑registration, financial determination, appointment scheduling, and coordination of front office functions.
• Serve as liaison between clinical teams, other staff, agencies, and patients, ensuring appropriate workflow and communication.
• Maintain accurate patient demographics and insurance information in electronic scheduling software and EHR systems.
• Verify insurance eligibility for each patient visit.
• Answer and manage calls from the telephone system, transfer calls to appropriate staff members or departments, and promptly retrieve and reply to voicemail messages.
• Demonstrate a positive, patient‑focused, and professional manner at all times, upholding the scheduling protocol and promoting patient access.

Location

SantaFe – Harkle,NM (full‑time in‑office position)

Equal Opportunity Employer

Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law.