ECT Customer Success Representative

Mvt Logistics; El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Job summary

Mvt Logistics is hiring a Customer Success Specialist in El Paso, TX, to support our Extended Coverage Team. The role involves clear communication and problem-solving skills while providing timely customer service during evening hours.

Applicants should have a High School Diploma or GED and strong customer service skills. Benefits include health insurance, 401(k), and paid time off, applicable only for full-time employees.

Qualifications

• Strong customer service skills are essential.
• Excellent communication skills required.
• Basic knowledge of motor carrier operations and geography needed.

Responsibilities

• Provide timely and courteous communication with customers.
• Accurately enter information into company systems.
• Work with team members to solve problems.

Skills

Customer service skills

Communication skills

Basic knowledge of motor carrier operations

MS Office proficiency

Education

High School Diploma or GED

Job description

Join the MVT family!!! Mesilla Valley Transportation is hiring Customer Success Specialist to support the Extended Coverage Team (ECT) in El Paso, TX!

The Customer Success Specialist is responsible for efficiently and effectively supporting our operational teams during evening hours.

Key measures of success include:

• Provide timely and courteous communication with customers.
• Be recognized by team, peers, and customers as a key supporter.
• Contribute to a positive work environment.

Night Schedule: 6:00 p.m. to 6:00 a.m., 4 on - 4 off (Days Vary)

Weekend Schedule: Saturday and Sunday: 6:00 a.m. to 6:00 p.m. then Friday and Monday 8:00 a.m. - 6:00 p.m. based on business needs

Training Schedule: 8:00 a.m. to 5:00 p.m. Monday to Friday.

Responsibilities

• Communicates in a clear and consistent manner and with high integrity.
• Accurately enters information into company computer systems.
• Works with team members to solve problems.
• Provides accurate information to customers.
• Demonstrates high resource utilization.
• Help the company provide a high level of customer service.

Qualifications

• High School Diploma or GED.
• Strong customer service skills.
• Strong communication skills.
• Basic knowledge of motor carrier operations and geography.
• Competent user of MS Office.

Job Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

Benefit Conditions

• Only full-time employees are eligible.