Technical Support Analyst - Hybrid Schedule & Growth

HCSS; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Company-paid medical/dental/vision

Paid holidays and PTO

ERGs

On-site amenities

Dog-friendly campus

401(k) with matching

Professional development support

Wellness program

Job summary

HCSS, based in Sugar Land, TX, has spent over four decades delivering construction software that helps customers streamline operations. We are seeking a Technical Support Analyst to join our award-winning Support Team and deliver world-class service across channels.

The role emphasizes customer empathy, problem solving, and a proactive, process-minded mindset. Ideal candidates have 1+ year in customer service with 2+ years in technical support preferred, fluent in Spanish a bonus, and a passion

Qualifications

• You stay up-to-date on the latest tech trends and enjoy learning new software.
• You enjoy helping people and build relationships with customers.
• You are a team player who can follow or lead as situations dictate.
• You can make decisions quickly and use available resources effectively.
• You enjoy solving problems and delivering a well-executed solution.
• You can plan, organize, and prioritize work.
• You look for opportunities to improve and initiate new processes.
• You are curious and can ask the right questions to translate knowledge into simple solutions.

Responsibilities

• Provide instant world-class service to HCSS customers through multiple channels.
• Be the customer’s ambassador to internal departments to help customers succeed in their roles.
• Take ownership of learning HCSS products in addition to the training provided.
• Continuously create helpful documentation through capturing relevant information during each support interaction.
• Recognize and exceed the high standards and expectations of the department.

Skills

Customer service

Technical aptitude

Team player

Decision making

Problem solving

Organizational skills

Process improvement

Curiosity

Spanish proficiency

Job description

HCSS, based in Sugar Land, TX, has spent over four decades delivering construction software that helps customers streamline operations. We are seeking a Technical Support Analyst to join our award-winning Support Team and deliver world-class service across channels.

The role emphasizes customer empathy, problem solving, and a proactive, process-minded mindset. Ideal candidates have 1+ year in customer service with 2+ years in technical support preferred, fluent in Spanish a bonus, and a passion