Technical Support Specialist — World-Class Service

HCSS; Sugar Land (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Medical, dental, and vision coverage

Paid holidays, sick days, and personal

Employee Resource Groups (ERGs)

On-site amenities

Dog-friendly campus

401(k) with 5% company match

Professional development and wellness

Job summary

HCSS in Sugar Land, TX seeks a Technical Support Analyst with a passion for technology and a strong customer service mindset. Join our award‑winning Support Team and help customers achieve excellence through proactive, empathetic assistance and clear, actionable guidance.

You will learn HCSS products, document common issues, and collaborate with internal teams to deliver effective solutions. This role offers a flexible hybrid schedule and opportunities for growth while supporting our customers’

Qualifications

• 1+ year of customer service experience; 2+ years in technical support preferred.
• Strong communication and empathy for customers.
• Ability to learn products quickly and translate into simple solutions.
• Team player with adaptability and initiative.

Responsibilities

• Provide instant world‑class service to HCSS customers through multiple channels.
• Be the customer’s ambassador to all internal departments to help customers succeed.
• Take ownership of learning HCSS products and training provided.
• Continuously create helpful documentation during each support interaction.
• Recognize and exceed the high standards of the department.

Skills

Tech-savvy

People skills

Team player

Decision making

Problem solving

Prioritization

Process improvement

Curiosity

Job description

HCSS in Sugar Land, TX seeks a Technical Support Analyst with a passion for technology and a strong customer service mindset. Join our award‑winning Support Team and help customers achieve excellence through proactive, empathetic assistance and clear, actionable guidance.

You will learn HCSS products, document common issues, and collaborate with internal teams to deliver effective solutions. This role offers a flexible hybrid schedule and opportunities for growth while supporting our customers’