Technical Support Analyst

Analytic Search Group, Princeton NJ; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading distributor of process materials seeks a full-time Technical Support Analyst in Tempe, AZ. Responsibilities include providing end-user support across 30+ locations, troubleshooting, and managing service desk tickets. Ideal candidates will have 2-4 years of relevant experience with Windows 11, Microsoft Office, and network troubleshooting. This role requires excellent analytical and interpersonal skills, and offers a hybrid work model with potential travel up to 20%.

Qualifications

• 2-4 years experience with end user support.
• Ability to document processes and issues clearly.
• Familiarity with network connectivity and troubleshooting.

Responsibilities

• Provide user support via email, phone, and remote tools.
• Monitor and update Service Desk tickets.
• Provide after-hours on-call support as needed.

Skills

Analytical problem solving

Interpersonal skills

Troubleshooting abilities

Document writing skills

Multitasking

Tools

Windows 11

Microsoft Office

PC hardware

Active Directory

Remote support tools

Job description

Analytic Search Group, Princeton NJ | Full time

Technical Support Analyst

Tempe, United States | Posted on 12/02/2025

Our client, one of North America’s leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Technical Support Analyst. This position is on-site Mon. – Thur and Remote Fridays.

This position is responsible for providing end user support for 30+ locations across the US. This includes interfacing with end users at all levels as well as other IT team members. The Service Desk Analyst is the initial point of contact and is responsible for gathering and analyzing information regarding the user’s request or issue, troubleshooting, resolving or escalating as needed and handling the ticket through resolution.

Responsibilities

• Provide support & training to end users via email, phone and remote support tools.
• Monitor, log and update Service Desk tickets, ensuring accuracy and timeliness of the ticket data. Keep end users updated as to the status of their tickets, issues and requests.
• Provide after-hours on-call support for critical systems.
• Identify any higher level issues and escalation appropriate within the Information Technology team.

Qualifications & Skills

• Strong analytical problem solving and troubleshooting abilities
• Excellent interpersonal and teamwork skills; able to work both independently and within a team-oriented environment.
• Ability to concisely document processes, procedures, issues, resolutions; strong writing skills required.
• Excellent interpersonal and communication skills; able to adapt instructions and guidance to the skill level of the enduser.
• Self-motivated, forward thinking. Able to multitask in a fast-paced environment; handle multiple issues/requests simultaneously; able to quickly re-adjust priorities on demand.
• Two to four years experience with:
  • Windows 11 setup & configuration, maintenance, software installation and troubleshooting.
  • Microsoft Office products, Microsoft 365.
  • PC hardware support and troubleshooting (Lenovolaptops & desktops a plus).
  • Basic knowledge of network connectivity and troubleshooting (wired and wireless), TCP/IP subnetting, DHCP, routing & switching, VPN.
  • Familiarity with Microsoft Active Directory(user & computer accounts, OU’s, Group Policy) and EntraID.
  • Printer support (both USB and network) –hardware, drivers, installation, print queue management, troubleshooting.
  • Using remote support tools such as Bomgar, TeamViewer,etc
  • Experience in the follow is a plus
  • Microsoft Project, Microsoft Visio, Autocad and Adobe a plus.
  • Patch management/configuration tools(ManageEngine Endpoint Central a plus)
• Available to travel up to 20% on occasions