Technical Support Analyst

System One; Merrifield (VA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

System One in Vienna, VA is seeking a Technical Support Analyst to provide hands-on IT hardware and desktop support, imaging and deploying laptops for onboarding, and to work on-site at headquarters five days a week.

The role includes troubleshooting hardware/software issues, assisting with RMAs, asset recovery, software installs, and VM tasks, with a strong emphasis on clear daily status updates to stakeholders.

Qualifications

• 1–5+ years of desktop/technical support experience.
• Experience with the ServiceNow ticketing system or equivalent.
• Strong communication skills with the ability to provide daily updates and status reports.
• Proficiency in imaging, deploying, and troubleshooting laptops and desktops.
• Ability to support hardware and software troubleshooting end-to-end.
• Comfortable working onsite at headquarters.

Responsibilities

• Provide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding
• Support break/fix hardware troubleshooting and repair, managing issues from start to finish
• Test and validate returned devices through the return merchandise authorization (RMA) process
• Manage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out
• Fulfill software installation, updates, and troubleshooting requests
• Support virtual environment tasks such as VM requests and related issues
• Work on-site at headquarters five days a week, ensuring timely and effective technical support

Skills

Desktop support

ServiceNow

Communication

Imaging laptops/desktops

Job description

Job Title: Technical Support Analyst
Location: Vienna, VA (Onsite)
Position Type: Multi-year contract
Great opportunity with top-tier financial company!

Responsibilities

• Provide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding
• Support break/fix hardware troubleshooting and repair, managing issues from start to finish
• Test and validate returned devices through the return merchandise authorization (RMA) process
• Manage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out
• Fulfill software installation, updates, and troubleshooting requests
• Support virtual environment tasks such as VM requests and related issues
• Work on-site at headquarters five days a week, ensuring timely and effective technical support

Requirements

• 1-5+ years of desktop/technical support experience
• Experience with the ServiceNow ticketing system or equivalent
• Strong communication skills with the ability to provide daily updates and status reports
• Proficiency in imaging, deploying, and troubleshooting laptops and desktops
• Ability to support hardware and software troubleshooting end-to-end
• Comfortable working onsite at headquarters

Nice to Have

• Financial/Banking industry experience

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.