Technical Support Agent

AMG TECHNOLOGY INVESTMENT GROUP LLC; Hudson Oaks (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Health, Dental, Vision

Health savings account

Life insurance

Paid time off

Parental leave

Referral bonuses

Job summary

Nextlink in Hudson Oaks, TX is seeking a Technical Support Agent, the voice of our customer experience and the first line of support for customers using our internet services. You don’t need prior call center or ISP experience - we provide full training.

If you're tech‑savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit. You'll help customers with connectivity issues, answer questions about their services, and ensure a smooth,

Qualifications

• Curiosity and comfort with internet, Wi‑Fi, computers, or basic networking.
• Strong communication and problem solving skills.
• Ability to stay calm, positive, and customer‑focused.
• Experience in customer service is a plus but not required.

Responsibilities

• Deliver exceptional customer service in every interaction via phone, email, chat, or social media.
• Perform step‑by‑step troubleshooting for connectivity issues.
• Create and manage customer issue tickets using company support tools.
• Diagnose and resolve residential and business internet issues.
• Assist with plan upgrades/downgrades based on customer needs.
• Schedule service appointments for field technicians.

Skills

Customer service

Communication

Problem solving

Office environment

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Pay: $18.00 per hour

Job description: About the Role

Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of support for customers using our internet services. You don’t need prior call center or ISP experience - we provide full training. If you're tech‑savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit. You'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.

What You'll Do

• Deliver exceptional customer service in every phone, email, chat, or social media interaction.
• Perform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.
• Create and manage customer issue tickets using company support tools.
• Diagnose and resolve residential and business customer internet issues.
• Assist with plan upgrades/downgrades based on customer needs.
• Schedule service appointments for field technicians.
• Maintain accurate documentation of customer interactions and solutions.
• Complete additional duties as assigned.

What You Bring

• Curiosity and comfort with internet, Wi‑Fi, computers, or basic networking (professional or personal experience).
• Strong communication and problem‑solving skills.
• Ability to stay calm, positive, and customer‑focused.
• Experience in customer service is a plus - not required.
• Ability to sit for extended periods and work in an office environment.

Why You'll Enjoy Working at Nextlink

Fully paid training during your first three weeks at our Fort Worth office.

Growth path into advanced technical support, quality assurance, leadership, training, or field roles.

Supportive team environment with leaders focused on developing your skills.

Bilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour.

Great benefits package including:

• 401(k) + Company Match Health, Dental, and Vision insurance HSA option Life insurance Paid time off & parental leave Employee discounts Employee Assistance Program Referral bonuses

Work Hours

Full‑time, 40 hours per week.

Stable schedules with opportunities for overtime based on business need.

Additional Hours Compensation

A $2.00/hour shift differential is applied to any hours worked after 6:00PM, any day of the week.

Available Shifts: 9a-8p - Tu‑Th, Sa 11a-10p - Tu‑Th, Sa 11a-10p - F‑M.

Job Type

Full‑time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance.

EEO & Workplace Standards

Nextlink is an Equal Opportunity Employer. We value diversity and are committed to a workplace free of discrimination and harassment. We maintain a drug‑free workplace to ensure a safe, productive environment.

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well‑being of all employees. Therefore, we are committed to an alcohol and drug‑free workplace.

Why Work For Nextlink?

We bring the high‑speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work‑at‑home family, or large enterprises such as ISDs, higher education, or government entities.

Benefits

• Benefits Full‑time work with overtime available Employer paid medical, dental, and vision 401K with a match Training provided Career advancement opportunities Paid time off and holidays Voluntary life insurance Referral bonus program