Field Installation Technician

AMG TECHNOLOGY INVESTMENT GROUP LLC

Hudson Oaks (TX)

On-site

USD 28,000 - 41,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink is seeking a Field Installation Technician to perform on-site customer installations, service visits, and equipment recovery. The role involves climbing, wiring, and configuring internet equipment at customer locations, with a focus on delivering excellent customer service.

The candidate will troubleshoot service issues, perform equipment upgrades, and ensure safe operation while adhering to company policies and safety standards.

Qualifications

Requires professional appearance and conduct.
Able to work independently with strong judgment.
Demonstrates accountability and prioritization.
Capable of adapting in a fast-paced environment.
Willing to learn and stay updated on technology.
Must pass drug screening and background checks.
Must have a valid driver's license and safe driving record.
Able to use install tools to set up equipment.

Responsibilities

Perform on-site customer installations and service visits.
Troubleshoot and recover equipment at customer locations.
Install internet equipment and configure routers for access.
Upgrade and service existing customer connections.
Conduct site surveys to assess serviceability.
Work on-site at customer locations and comply with safety policies.

Skills

Professional demeanor

Independent worker

Time management

Tech-savvy

Drug screening

Background check

Valid driver's license

Ability to lift 60 lbs

Tools

Installation tools

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Field Installation Technician

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment.

Essential Functions

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems at service calls and restore functional service to existing customers.
Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.

Skills

Must be professional in dress, speech, and manner.
Ability to work independently, using sound judgement principles.
Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
Must demonstrate a desire to learn, supported with a love for technology.
Must pass a drug screening test, a criminal background check, have and maintain a valid DL with a safe/acceptable driving record in compliance with company policy.
Must be able to use tools to install equipment.

Work Environment/Hazards

Working in outdoor elements such as cold, hot, precipitation and wind
In proximity of heavy machinery and moving vehicles
Moderate noise level
Use of PPE

Physical Demands

Frequently moving, transporting, positioning objects of at least 60 pounds or more
Must be able to climb roof tops of all types and to perform job duties from high places.
Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly.
Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position.
Frequently required to use hand and power tools.
Must have the ability to climb extended heights upwards of 200 feet.
Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days

40 hours minimum Overtime as needed On Call as needed

Job Type

Full-time

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Work Location

In person

Affirmative Action (AAP/EEO Statement)

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Why Work For Nextlink?

We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities.

Additional Benefits