Technical Support

Aseva; Santa Barbara (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

A technology firm based in California is looking for an entry-level Technical Assistance Center Agent to provide customer support via phone, chat, and email. This on-site role requires strong problem-solving and troubleshooting skills, along with the ability to collaborate across teams. Compensation ranges from $20 to $25 hourly, making it a great opportunity for those starting their career in technical support.

Qualifications

• Experience in customer support or technical assistance roles.
• Strong problem-solving skills with an emphasis on troubleshooting.
• Ability to work collaboratively across teams.

Responsibilities

• Provide customer support via phone, chat, and email.
• Troubleshoot technical issues and provide solutions.
• Collaborate with other teams to resolve customer inquiries.

Job description

Position Overview

The Technical Assistance Center Agent is a member of the Technical Assistance Center and provides customer support via phone, chat, and email. This role is on-site only and combines technical support, problem-solving with an emphasis on troubleshooting, and cross-functional collaboration.

Compensation

$20 - $25 hourly

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting