Technical Support

Flowserve US Inc; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Flowserve US Inc. is seeking an IT professional to review, execute, maintain, and support IT initiatives that align with business objectives. The role requires collaboration with business users and management to deliver solutions and act as a trusted IT adviser.

Responsibilities include lifecycle support of critical applications, adherence to policies, budgeting oversight, and vendor cost management. The ideal candidate has strong communication skills and experience across IT systems in a matrix

Qualifications

• Experience as IT Business Analyst or Systems Analyst.
• Experience supporting various IT systems; familiarity with Unisys tools.
• Strong communication with non-technical business personnel.
• Experience in full life-cycle application implementation.

Responsibilities

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations.
• Establish relationships with business users and engage with business management as a trusted IT adviser.
• Support key business applications from conception to transition, including training and ongoing health and support.
• Adhere to Flowserve policies and procedures.
• Assist with IT budgeting, forecasting, and vendor cost management.
• Review vendor proposals, statements of work, POs, and invoices for budget alignment.
• Partner with Finance and IT leadership to track expenses and perform cost-benefit evaluations.
• Other duties as assigned.

Skills

IT Business Analyst

Systems Analyst

Programmer

Unisys familiarity

Tools

Unisys

Job description

Role Summary

The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations
• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser
• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape
• Makes efforts to understand & learn business and technical and functional skills needed to do the job
• Adherence to Flowserve policies and procedures
• Support IT budget planning and regular reviews of actual spending against budget, identifying variances and providing input on forecasts.
• Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization.
• Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables.
• Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments.
• Other duties as assigned.

Preferred Experience / Skills

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
• Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys
• Participated in a full life-cycle application implementation experiences from requirements to production support
• Customer service attitude and must be adept at communicating with non-technical business personnel
• Excellent business engagement, organization, and communication skills
• Demonstrated ability to work in a matrix team structure
• Experience with budgeting, expense tracking, forecasting, and vendor cost management.
• Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses.