Technical Support

Flowserve Corporation; Irving (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Flowserve Corporation is seeking a dedicated IT Business Analyst to join our Information Technology team in Irving, TX. The role focuses on technical review, execution, maintenance, and customer support, delivering projects aligned with Flowserve's standards.

As an IT Business Analyst, you will partner with business users, manage budgets, review vendor proposals, and support the full life cycle from requirements to production support, ensuring solutions meet business needs and conform to policy.

Qualifications

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or related role.
• Experience supporting IT systems; familiar with issue resolution and 3rd party tools such as Unisys.
• Experience in full life-cycle application implementation from requirements to production support.
• Strong communication with non-technical business personnel.
• Ability to work in a matrix team and manage budgets.

Responsibilities

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations.
• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser.
• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape.
• Make efforts to understand & learn business and technical and functional skills needed to do the job.
• Adherence to Flowserve policies and procedures.
• Support IT budget planning and regular reviews of actual spending against budget, identifying variances and providing input on forecasts.
• Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization.
• Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables.
• Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments.
• Other duties as assigned.

Skills

IT Business Analyst

Systems Analyst

Programmer

Tools

Unisys

Job description

Company Overview

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary

The Technician is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements

• Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations
• Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser
• Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape
• Makes efforts to understand & learn business and technical and functional skills needed to do the job
• Adherence to Flowserve policies and procedures
• Support IT budget planning and regular reviews of actual spending against budget, identifying variances and providing input on forecasts.
• Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization.
• Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables.
• Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments.
• Other duties as assigned.

Preferred Experience / Skills

• Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
• Experience supporting various IT systems. Understanding issue resolution processes and 3rd party resolution tools such as Unisys
• Participated in a full life-cycle application implementation experiences from requirements to production support
• Customer service attitude and must be adept at communicating with non-technical business personnel
• Excellent business engagement, organization, and communication skills
• Demonstrated ability to work in a matrix team structure
• Experience with budgeting, expense tracking, forecasting, and vendor cost management.
• Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-21085

Job Family Group : Information Technology

Job Family : IT Business Analysis

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [e-mail]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.