Technical Support

Infojini Inc; Dallas (TX); On-site; Full time

Benefits offered by this job

Referral bonus up to $2500

Job summary

An IT consulting firm is seeking a Technical Support professional in Dallas, TX for a contract duration of over 10 months. The role demands strong problem-solving skills, experience with hardware maintenance, and certifications such as A+ and MCP. Responsibilities include installing and troubleshooting agency PC/MAC hardware, providing excellent customer service, and assisting in vendor selection. An exciting opportunity to work with a dynamic team is available, complemented by competitive compensation and a referral bonus of up to $2500.

Qualifications

• Demonstrated problem-solving and solution development skills.
• Experience using rigorous logic and methods to solve difficult problems.
• Strong electro-mechanical aptitude.

Responsibilities

• Perform computer installs and maintenance of hardware.
• Troubleshoot and resolve basic LAN/WAN connectivity issues.
• Provide assistance in the selection of potential vendors.

Skills

Problem-solving

Logical reasoning

Electro-mechanical aptitude

Customer service

Education

A+ Certification

MCP Certification

Tools

Microsoft Deployment Server (WDS)

Job description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Hi, This is Anthony from Infojini Consulting. Hope you are doing well! We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position. Please send your resume along with hourly rate expectation to anthony(dot)v@infojiniconsulting(dot)com ASAP or call me at 443-270-1551. Please refer someone else if you are not available at this time or you are not right match for this job opportunity. We have great Referral Bonus up to $2500!!! Please don't miss to refer someone who are looking for projects.

Job details:

• Title: Technical Support
• Duration: 11+ Months
• Location: Dallas, TX
• Client: Direct Client

Description:

• Performs computer installs, break-fix, and maintenance of agency PC / MAC hardware, thin clients, laptops / tablets, printers, copiers and IP Phones.
• Installs, maintains, and upgrades software for both individual computers and larger networked systems.
• Images computers, thin client, laptops and tablets using Microsoft Deployment Server (WDS).
• Provide assistance in selection of potential vendors/products to incorporate into the future state architecture.
• Installs/replaces toner as needed following user manual for the model. Includes cleaning and checking for other supplies such a photoconductor and fuser life.
• Troubleshoots and resolve basic LAN/WAN connectivity issues.
• Provides superior customer service.
• Positions will work and support help desk as needed.

Qualifications

Skills/Experience

• Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions with rationale to the management.
• Experience using rigorous logic and methods to solve difficult problems with effective solutions.
• Experience finding hidden problems. Excellent at honest analysis.
• Experience looking beyond the obvious and does not stop at the first answers.
• Strong electro-mechanical aptitude.
• A+ Certification
• MCP Certification

Preferences:

• MCSE Certification
• Experience with Lexmark Printers

Additional Information

All your information will be kept confidential according to EEO guidelines.