Support Analyst

Infojini Inc; Jamestown (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Excellent compensation package

Job summary

A leading IT consulting firm is seeking a Support Analyst for a 12-month contract in Jamestown, NC. The role involves installing and configuring PC hardware and software, managing equipment inventory, and providing support for workstation issues. Ideal candidates will have a strong background in PC installations, software troubleshooting, and documentation skills. This position requires on-site presence and effective communication with the team and end-users.

Qualifications

• Ability to install and configure PC hardware and software.
• Experience in troubleshooting hardware and software issues.
• Familiarity with Active Directory for workstation management.
• Experience with SCCM and issue tracking systems.

Responsibilities

• Install and configure PC hardware, software, and peripherals.
• Assist with equipment inventory management.
• Provide direct support for workstation requests.
• Document processes and update tickets.

Skills

PC hardware installation

Software troubleshooting

Network configuration

Technical documentation

Inventory management

Tools

SCCM

Manage Engine

Windows Server

Job description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Hi,

This is Anthony from Infojini Consulting. Hope you are doing well! We are looking for a Support Analyst position based in Jamestown, NC for a 12-month contract position.

The selected candidate will be responsible for assisting GTCC staff by supporting hardware and software installation and troubleshooting services associated with the PC refresh project. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in a network environment. The resource may also be required to document technical processes. Candidates are required to work onsite at 601 East Main Street, Jamestown, NC 27282.

Specific duties for the position include:

1. Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
   • Installs and configures PC hardware and peripherals (printers, mice, keyboards) to meet user requirements.
   • Connects/disconnects PCs and printers to the network.
   • Assigns workstation and Host names for PCs being added to the Active Directory.
   • Installs related software (Windows, applications, printer drivers) needed for proper functioning of the complete system and all interconnected devices.
   • Upgrades or repairs existing PC equipment by replacing or adding memory or hard drives, as required.
   • Develops and tests images for PCs.
2. Provide all required information to assure a complete and accurate equipment inventory.
   • Unpacks/packs computer equipment.
   • Receives, checks in, and inventories equipment. Reports all inventory transfers.
   • Records inventory information.
   • Coordinate equipment deliveries and pickups with GTCC staff.
3. Provides direct support for workstation requests and issues.
   • Responds to workstation related trouble calls.
   • Provide PC related support to end users via telephone and e-mail.
   • Troubleshoots individual PC problems resulting from SCCM pushes.
   • Updates Manage Engine tickets.
4. If needed, document technical processes and/or update existing documentation.

Additional Information

All your information will be kept confidential according to EEO guidelines.