Technical Success Manager - Tech

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 128,000 - 186,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

Pre-Tax Savings (HSA/FSAs)

Competitive retirement package

Job summary

Mayo Clinic is seeking a Technical Success Manager to lead all technical aspects of MCP program implementations. You will act as the primary technical contact, troubleshoot complex issues, and coordinate with engineering and support to deliver high-value outcomes.

You will guide cloud infrastructure, GitOps-based deployments, and integration with EMR/EHR workflows, while ensuring compliance with interoperability standards and collaboration with cross-functional teams.

Qualifications

• Bachelor’s degree in engineering, mathematics, computer science, health science, or related fields with 3+ years of experience.
• Strong understanding of technology trends and opportunities in health tech.
• Experience with AI/ML, data processing, or statistical methods is a plus.
• Ability to communicate tech- and data-driven solutions to advance medical care.
• Excellent verbal and written communication across diverse teams.
• Proven ability to manage multiple client accounts simultaneously.
• Mentor and train employees effectively.
• Ability to work independently and as part of a team.

Responsibilities

• Be the primary technical contact for MCP program customers and manage tech implementations.
• Troubleshoot issues and coordinate with engineering and support teams as needed.
• Explain complex concepts to technical and non-technical audiences.
• Lead root cause analysis to minimize operational disruption.
• Collaborate with Delivery and Project Managers as the technical liaison.
• Support expansion of MCP programs and integration projects.
• Guide cloud infra provisioning and GitOps-based deployments.
• Ensure compliance with healthcare interoperability standards.
• Drive EMR/EHR integration and align with clinical processes.
• Interpret architectures and design deployments to optimize platform.

Skills

Technical leadership

Communication skills

Relationship management

Mentoring

Teamwork

Strategic thinking

Education

Bachelor’s degree in a relevant field

MBA

Tools

Jira

ServiceNow

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Reports to the Lead Technical Success Manager in the Programs and Services team within Mayo Clinic Platform (MCP). The Technical Success Manager is responsible for ensuring customers achieve maximum value from platform technologies and solutions. This role combines deep technical expertise with exceptional customer engagement skills to drive successful implementations, resolve technical challenges, and foster long-term client relationships. The Technical Success Manager acts as a trusted advisor, guiding customers through onboarding, integration, and ongoing support, while collaborating with internal teams to deliver outstanding service and continuous improvement.

Position Overview:

The primary purpose of this role is to serve as the point of contact for the technical needs of MCP program customers. The Technical Success Manager will establish and lead all tech-related implementation and support aspects.

• Serve as the primary technical point of contact for assigned customers, building strong, trust-based relationships.
• Provide expert troubleshooting and resolution for technical issues, coordinating with engineering and support teams as needed.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Lead root cause analysis and resolution of complex issues, ensuring minimal disruption to operations.
• Partner closely with Delivery and Project Managers to serve as the technical liaison between customers, business stakeholders, and technical teams.
• Advises and assists with strategic expansion of MCP programs.
• Troubleshooting cloud infrastructure, experience provisioning and managing infrastructure through code, using GitOps workflows for version-controlled configuration and automated deployments, with strong Linux administration skills.
• Lead efforts to ensure compliance with healthcare interoperability standards and data exchange methodologies.
• Drive workflow integration initiatives, including EMR/EHR configuration and alignment with clinical processes.
• Interpret solution architecture components and design deployment configurations that optimize platform capabilities.
• Oversee integration and deployment activities, leveraging appropriate tools and strategies for healthcare environments.
• Apply deep technical understanding of system architecture, APIs, and data flow to support complex implementations.

Experience with GCP, Azure, GitOps, IaC, Linux and/or EMR integration, FHIR, HL7v2, CDA highly preferred.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.

Qualifications

Minimum Educationand/orExperience Required:

• A Bachelor’s degree in a relevant field such as engineering, mathematics, computer science, health science, or other analytical/quantitative and a minimum of three years of professional or research experience in related fields will be considered.
• Incumbent must have a demonstrated understanding of the technology industry and understanding of new technology opportunities.
• Candidate has familiarity in one or more of the following area - AI, machine learning, deep learning, statistical data processing, regression techniques, neural networks, decision trees, clustering, pattern recognition, probability theory and data science methods used to analyze data.
• Must demonstrate the skill to communicate technology- and data- derived product solutions to advance medical care.
• Must possess excellent verbal and written communication skills with the ability to interact with a variety of different people with diverse backgrounds.
• Requires strong relationship skills and the ability to manage several client accounts simultaneously.
• Must possess qualities which indicate the ability to mentor and train employees.
• Must have ability and confidence to effectively function both dependently and independently, be a team player and a self-starter.
• Ability to effectively present to internal and external groups at a high-level representing Mayo Clinic Platform.
• Must be an initiative taker, eager to break new ground and create opportunities for others.
• Experience with Jira, ServiceNow, and other work management tools preferred.
• Must demonstrate the ability to think at a strategic level on optimizing or improving the MCP Accelerate Program.

AdditionalExperience and/orQualifications:

• MBA or master’s degree in a related field is preferred.
• Experience with startup companies is preferred.

Exemption Status

Exempt

Compensation Detail

$127,900 - $185,500 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday 10%+ travel may be required This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Weekend Schedule

Not Applicable

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.