Technical Success Manager — AI-Driven DevSecOps

Snyk Ltd.; Boston, Northern (MA, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Snyk is seeking a Technical Success Manager to champion adoption across a large portfolio of customers, embedding security into their development workflows and helping teams reach DevSecOps goals on the Snyk platform.

You’ll run one-to-many engagements, design scalable programs, analyze usage data, and create self-serve tutorials to drive value at scale. You’ll collaborate with Sales, Product, Support, and Education to align customer outcomes with the product roadmap.

Qualifications

• Experience in customer-facing technical roles and scalable programs.
• Strong understanding of AppSec concepts including SAST/DAST/SCA.
• Hands-on DevSecOps with familiarity of CI/CD tooling.

Responsibilities

• Own technical success for a large customer portfolio and drive value.
• Lead one-to-many engagements like workshops and webinars.
• Analyze usage data to identify risk and opportunities for outreach.
• Create tutorials and guides enabling self-serve success.
• Collaborate cross-functionally to align product roadmaps with customer needs.

Skills

Customer-facing

Program design

DevSecOps

SAST/DAST/SCA

AI/ML curiosity

Communication skills

Time management

Tools

GitHub

Jira

Jenkins

VS Code

Job description

Snyk is seeking a Technical Success Manager to champion adoption across a large portfolio of customers, embedding security into their development workflows and helping teams reach DevSecOps goals on the Snyk platform.

You’ll run one-to-many engagements, design scalable programs, analyze usage data, and create self-serve tutorials to drive value at scale. You’ll collaborate with Sales, Product, Support, and Education to align customer outcomes with the product roadmap.