Senior Technical Success Manager

Snyk; Boston, Northern (MA, KY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home allowances

In-office perks

Learning and development time off

Generous vacation and parental leave

Health benefits

Life insurance and retirement plans

Mobile phone allowance

Education allowances

Job summary

Snyk is seeking a Senior Technical Success Manager to guide Fortune 100 customers through secure DevSecOps transformations. You’ll architect security lifecycles, build trusted executive relationships, and design onboarding programs that unlock measurable business value across code, dependencies, containers, and cloud.

Join a team that partners with Product, Sales, and Support to drive adoption, mitigate risks, and expand strategic accounts with data-driven ROI narratives.

Qualifications

• 5+ years in a customer-facing technical role engaging executives and technologists.
• Experience with Enterprise Fortune 100 customers in North America.
• Strong knowledge of developer security tools and workflows.
• Experience leading technical or engineering programs; strong communication.

Responsibilities

• Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
• Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

Skills

Customer-facing

Executive engagement

Technical leadership

Data-driven storytelling

DevSecOps familiarity

Communication

Education

BS CS/Engineering/Math

Tools

GitHub

Jira

Jenkins

VS Code

Job description

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

As a Senior Technical Success Manager, you will be the strategic heartbeat for our top tier enterprise customers. You won't just support software adoption, you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns security from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.

About the Team

You’ll join Snyk's Technical Success organization, the team responsible for guiding our largest enterprise customers from onboarding through long-term expansion. Technical Success Managers partner closely with Sales, Product, and Support to ensure customers realize measurable value from Snyk's developer security platform, and this team owns the relationship with some of Snyk's most strategic, highest-visibility accounts.

What You’ll Do

• Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
• Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
• Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
• Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
• Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
• Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

What you’ll bring

• 5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
• Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
• Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
• Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
• Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
• Strong organizational skills and the ability to thrive in a collaborative, fast‑paced environment.
• Nice to have: a developer background, coding experience, or deep familiarity with modern DevOps environments.
• Nice to have: prior experience in a direct or matrixed role leading technical transformation project teams.
• Nice to have: a track record of problem‑solving and innovation in developing technology programs.
• Nice to have: a Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.
• Enjoys translating complex technical wins into clear business value: you love a good success story.

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place.

From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

• Flexible working hours
• work-from home allowances
• in-office perks
• time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start.

Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure. Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.