Technical Success Field Enablement Lead – Equity Options

OpenAI; San Francisco (CA); On-site; USD 272,000 - 302,000; Full time

Job summary

OpenAI seeks a Field Enablement Lead, Technical Success in San Francisco to design and scale enablement for rapidly growing customer-facing teams. You will own onboarding, continuous skill development, technical pitches, demos, and SME knowledge sharing.

Collaborate with Technical Success leaders, Product Enablement, and product SMEs to turn complex product knowledge into practical systems that improve readiness and customer interactions.

Qualifications

• 5+ years of experience in technical enablement, solutions engineering, solutions architecture, technical success, or a related role.
• A proven track record of designing and scaling technical enablement programs in high-growth SaaS or technology environments.
• Exceptional communication and organizational skills, with the ability to lead multiple complex programs and align senior cross-functional stakeholders.
• Experience building customer-journey-based playbooks, how-to guides, and technical learning assets that drive consistent field behavior.
• Direct customer-facing experience as a Solutions Engineer, Solutions Architect, or similar technical practitioner, or experience leading these teams.
• Strong judgment and the ability to independently define, prioritize, and lead ambiguous, high-impact initiatives while influencing across organizational boundaries.

Responsibilities

• Design, implement, and scale comprehensive enablement programs aligned to Technical Success onboarding, role-based skill development, and ongoing readiness needs.
• Redefine and operate the SME program, creating clear pathways for technical experts to share knowledge and raise technical depth and consistency across GTM.
• Own and proactively maintain a versioned repository of technical pitches, demos, playbooks, and launch-ready assets.
• Partner with Technical Success leadership, Product Enablement, and product SMEs to identify skill gaps and deliver targeted learning interventions.
• Capture, vet, organize, and make field- and SME-generated technical content easy to discover, trust, and reuse.

Skills

Technical enablement

Solutions engineering

Solutions architecture

Customer-facing experience

Program leadership

Tools

Instructional design

Adult learning theory

Enablement tools

Job description

OpenAI seeks a Field Enablement Lead, Technical Success in San Francisco to design and scale enablement for rapidly growing customer-facing teams. You will own onboarding, continuous skill development, technical pitches, demos, and SME knowledge sharing.

Collaborate with Technical Success leaders, Product Enablement, and product SMEs to turn complex product knowledge into practical systems that improve readiness and customer interactions.