Remote SecOps Tech Success Director (AI-Driven)

Zscaler; United States; Remote; USD 199,500 - 285,000; Full time

Benefits offered by this job

Time off plans for vacation and sick?t

Parental leave options

Retirement options

In‑office perks, and more!

Job summary

Zscaler seeks a Director, Technical Success, SecOps to lead the global SecOps Technical Success team from the United States. This remote role reports to the Senior Director, Customer Success, SecOps and oversees post-implementation value realization, platform adoption, and health across Americas, India, and Israel.

You'll partner with Global CS leadership to align objectives with corporate strategy, build trusted relationships with top customers, and drive tailored success plans that increase

Qualifications

• 8+ years in customer success or related roles with at least 5 years in management.
• Bachelor's degree in Computer Science, Information Technology, or Business Administration.
• Experience managing B2B SaaS relationships, preferably in cybersecurity or cloud services.
• Solid understanding of security operations, networking, cloud computing.
• Proficiency in analyzing complex data to forecast customer behavior.

Responsibilities

• Develop vision and operating structure for SecOps Technical Success team across Americas, India, and Israel.
• Collaborate with global Customer Success leadership to align SecOps goals with the corporate strategy.
• Build strong, lasting relationships with key stakeholders for top customer accounts and track goals related to customer success.
• Oversee the development of tailored customer success plans for Strategic accounts to increase adoption, expansion, and renewal.
• Use a strong technical background to address technical challenges, ensure customer value realization, advocate for customer needs, and influence product roadmaps.

Skills

AI tools exploration

Customer success leadership

B2B SaaS

Security concepts

Data analytics

Generative AI

Education

Bachelor's degree in CS/IT/Business

Tools

CRM systems

Data analytics tools

Job description

Zscaler seeks a Director, Technical Success, SecOps to lead the global SecOps Technical Success team from the United States. This remote role reports to the Senior Director, Customer Success, SecOps and oversees post-implementation value realization, platform adoption, and health across Americas, India, and Israel.

You'll partner with Global CS leadership to align objectives with corporate strategy, build trusted relationships with top customers, and drive tailored success plans that increase