Technical Success Architect

openobserve-careers; United States; On-site; USD 95,000 - 135,000; Full time

Job summary

OpenObserve is seeking a technical account management professional who will own the customer journey from pre-signature POCs to full deployment. You’ll work with platform engineers, SREs, and DevOps leaders—often migrating from competitors—ensuring the product delivers real observability value.

You will stay with customers through onboarding, health scoring, and quarterly business reviews, coordinating with support and engineering to drive renewals and expansions.

Qualifications

• Has 4+ years in a technical role such as software engineering, SRE, DevOps, support engineering, or solutions engineering.
• Wants to spend more time with customers; prior customer success or technical account management preferred.

Responsibilities

• POCs and pilots: join evaluations before contract signing; set success criteria and ensure data flows.
• Pilot to full deployment: transition from pilot to production at scale with data sources and dashboards ready.
• Adoption and outcomes: build a success plan tied to cost, incident response time, or coverage.
• Technical guidance: review architecture, ingestion, retention, and query performance; show changes in product.
• Relationships: build trust with engineers using OpenObserve daily and with leaders who signed.
• Renewals and expansion: own or partner on renewals; spot expansion with new teams or data sources.
• Escalations: coordinate support and engineering; own customer experience even when you don't own the fix.
• Voice of the customer: bring patterns to product and engineering with actionable detail.
• The playbook: write POC templates, onboarding guides, migration runbooks, and training content.

Skills

Technical account management

Customer success

Software engineering

DevOps

Job description

OpenObserve is seeking a technical account management professional who will own the customer journey from pre-signature POCs to full deployment. You’ll work with platform engineers, SREs, and DevOps leaders—often migrating from competitors—ensuring the product delivers real observability value.

You will stay with customers through onboarding, health scoring, and quarterly business reviews, coordinating with support and engineering to drive renewals and expansions.