Technical Specialist: Device Repair & Customer Support

Apple; Cherry Hill Township (NJ); On-site; USD 31,684 - 41,314; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and free services

Educational expense reimbursement

Discretionary stock programs

Job summary

Apple is looking for a Technical Specialist in Cherry Hill Township, NJ. In this role, you will provide technical support and troubleshooting to customers, ensuring they get the most out of their Apple products. Responsibilities include diagnosing service issues, delivering exceptional customer service, and educating customers about Apple's products and services. The position requires availability to work nights, weekends, and holidays. Salary ranges from $23.00 to $29.99 per hour, based on skills and experience.

Qualifications

• Availability to work nights, weekends, and holidays.
• Demonstrate curiosity and willingness to learn.

Responsibilities

• Support customers with Apple product and software issues.
• Troubleshoot and resolve service concerns for Apple hardware and software.
• Educate customers on repair options and services.

Skills

Technical expertise of Apple products

Customer service skills

Troubleshooting skills

Interpersonal skills

Ability to work in a fast-paced environment

Teamwork

Job description

Apple is looking for a Technical Specialist in Cherry Hill Township, NJ. In this role, you will provide technical support and troubleshooting to customers, ensuring they get the most out of their Apple products. Responsibilities include diagnosing service issues, delivering exceptional customer service, and educating customers about Apple's products and services. The position requires availability to work nights, weekends, and holidays. Salary ranges from $23.00 to $29.99 per hour, based on skills and experience.