Technical Specialist

Interface Americas, Inc; La Vergne (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Interface Americas, Inc seeks a Technical Specialist to be the technical expert for our nora rubber flooring portfolio. You will partner with customers and the sales team to guide installations, troubleshoot, and provide technical support.

This role drives customer satisfaction and supports growth in the nora business. Based in LaGrange, Georgia, the position requires up to 70% domestic travel and occasional international travel, with opportunities to contribute to training and technical

Qualifications

• 5+ years of experience with resilient flooring, including installation.
• Experience with mitigation systems and floor preparation is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Demonstrate proper installation techniques for national accounts.
• Attend pre-construction meetings to ensure sub-floor prep and specifications.
• Assess installer skill levels for nora approved status.
• Inspect installations and document issues with reports and photos.
• Write or update technical literature as required.
• Provide technical support and create installation mock-ups and samples.
• Manage customer complaints and drive resolution with the team.
• Prepare reports on major competitor product issues.
• Conduct trainings in the nora Academy as needed.
• Present at North American Sales Meetings and trade shows.

Skills

Communication skills

Microsoft Office

Project management

Conflict resolution

Travel readiness

Education

High school diploma or GED

College degree preferred

Tools

iPhone

iPad

Laptop

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industryfirst innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

The Technical Specialist serves as the technical expert for our nora rubber flooring portfolio, partnering closely with both customers and the sales team to ensure successful product installations. By providing guidance, troubleshooting, and technical support, this role helps deliver outstanding customer experiences and contributes to the continued growth and success of the nora business.

Location: This position is based in LaGrange, Georgia.

Primary areas of responsibility:

• Demonstration of proper installation techniques for national accounts.
• Attend pre‑construction and pre‑installation meetings as required to ensure proper sub‑floor specification and preparation.
• Assess skill level of installers to determine eligibility for nora approved status.
• Inspection of product, installation and/or maintenance related complaints; provide required documentation, reports, pictures and correspondence and propose solutions as applicable for discussion with Manager.
• Assist in writing/updating technical literature, as required.
• In close cooperation with the sales staff, provide technical support, installation mock‑ups, hot/cold weld samples and mock‑up sample special requests.
• Proper Management, communication, and documentation of customer complaints to their resolution.
• Provide reports on major complaints of our competitor products, including vinyl, VCT, VLT and linoleum.
• Install test floors and/or replace, if necessary.
• Manage travel within the approved expense budget (additional costs must be approved by the nora Technical Manager).
• Conduct training in the nora Academy as needed.
• Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
• Answer the nora technical phone lines and respond to the nora technical mailbox when available to do so.

Requirements/Experience

• 5+ years of experience working with resilient flooring, including installation.
• Experience with mitigation systems and floor preparation (including patches and self‑levelers) a plus
• Excellent communication skills, verbal and written
• Proficient with Microsoft Office suite and ability to use company provided IT tools such as iPhone, iPad, laptop, etc.
• Ability to travel 60-70% domestically, with occasional international travel and overnight/weekend travel as required
• Experience with Project management and conflict resolution
• High diploma or GED required. College degree preferred.

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.