Technical Specialist

Interface, Inc.; Kyle (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Interface, Inc. is seeking a Technical Specialist for our nora rubber flooring portfolio to partner with customers and the sales team, ensuring successful installations and delivering strong technical support.

The role requires 5+ years working with resilient flooring, experience with floor preparation, excellent communication, and the ability to travel 60–70% domestically. A high school diploma is required; a college degree is preferred and MS Office proficiency is expected.

Qualifications

• 5+ years of experience working with resilient flooring, including installation.
• Experience with mitigation systems and floor preparation (including patches and self-levelers).
• Excellent communication skills, verbal and written.
• Proficient with Microsoft Office suite and ability to use company provided IT tools.
• Ability to travel 60-70% domestically, with occasional international travel and overnight/weekend travel as required.
• Experience with Project management and conflict resolution.
• High diploma or GED required. College degree preferred.

Responsibilities

• Demonstration of proper installation techniques for national accounts.
• Attend pre-construction and pre-installation meetings as required to ensure proper sub-floor specification and preparation.
• Assess skill level of installers to determine eligibility for nora approved status.
• Inspection of product, installation and/or maintenance related complaints; provide required documentation, reports, pictures and correspondence and propose solutions as applicable for discussion with Manager.
• Assist in writing/updating technical literature, as required.
• In close cooperation with the sales staff, provide technical support, installation mock-ups, hot/cold weld samples and mock-up sample special requests.
• Proper Management, communication, and documentation of customer complaints to their resolution.
• Provide reports on major complaints of our competitor products, including vinyl, VCT, VLT and linoleum.
• Install test floors and/or replace, if necessary.
• Manage travel within the approved expense budget (additional costs must be approved by the nora Technical Manager).
• Conduct training in the nora Academy as needed.
• Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
• Answer the nora technical phone lines and respond to the nora technical mailbox when available to do so.

Skills

Resilient flooring installation

Mitigation systems / floor prep

Excellent communication

MS Office / IT tools

Travel 60-70%

Project management

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office Suite

Job description

Overview

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets. The Technical Specialist serves as the technical expert for our nora rubber flooring portfolio, partnering closely with customers and the sales team to ensure successful product installations. By providing guidance, troubleshooting, and technical support, this role helps deliver outstanding customer experiences and contributes to the continued growth and success of the nora business.

Location

LaGrange, Georgia.

Responsibilities

• Demonstration of proper installation techniques for national accounts.
• Attend pre-construction and pre-installation meetings as required to ensure proper sub-floor specification and preparation.
• Assess skill level of installers to determine eligibility for nora approved status.
• Inspection of product, installation and/or maintenance related complaints; provide required documentation, reports, pictures and correspondence and propose solutions as applicable for discussion with Manager.
• Assist in writing/updating technical literature, as required.
• In close cooperation with the sales staff, provide technical support, installation mock-ups, hot/cold weld samples and mock-up sample special requests.
• Proper Management, communication, and documentation of customer complaints to their resolution.
• Provide reports on major complaints of our competitor products, including vinyl, VCT, VLT and linoleum.
• Install test floors and/or replace, if necessary.
• Manage travel within the approved expense budget (additional costs must be approved by the nora Technical Manager).
• Conduct training in the nora Academy as needed.
• Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
• Answer the nora technical phone lines and respond to the nora technical mailbox when available to do so.

Qualifications

• 5+ years of experience working with resilient flooring, including installation.
• Experience with mitigation systems and floor preparation (including patches and self-levelers) a plus.
• Excellent communication skills, verbal and written.
• Proficient with Microsoft Office suite and ability to use company provided IT tools such as iPhone, iPad, laptop, etc.
• Ability to travel 60-70% domestically, with occasional international travel and overnight/weekend travel as required.
• Experience with Project management and conflict resolution.
• High diploma or GED required. College degree preferred.

Equal Opportunity

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.