Technical Specialist, nora Flooring Installations

Interface; LaGrange (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Interface is a global flooring and sustainability leader seeking a Technical Specialist for the nora rubber flooring line. The role partners with customers and the sales team to ensure successful product installations through guidance, troubleshooting, and technical support.

Based in LaGrange, GA, the position involves hands-on installation demonstrations, field assessments, and collaboration with technical and sales staff to deliver outstanding customer experiences and growth for the nora

Qualifications

• 5+ years in resilient flooring, including installation.
• Experience with mitigation systems and floor preparation (patches and self-levelers) a plus.
• Excellent communication skills, verbal and written.
• Proficient with Microsoft Office and company IT tools.
• Willingness to travel 60-70% domestically; occasional international travel.
• Experience with project management and conflict resolution.
• High school diploma or GED; college degree preferred.

Responsibilities

• Demonstration of proper installation techniques for national accounts.
• Attend pre-construction and pre-installation meetings as required to ensure proper sub-floor specification and preparation.
• Assess skill level of installers to determine eligibility for nora approved status.
• Inspection of product, installation and/or maintenance related complaints; provide required documentation, reports, pictures and correspondence and propose solutions as applicable for discussion with Manager.
• Assist in writing/updating technical literature, as required.
• In close cooperation with the sales staff, provide technical support, installation mock-ups, hot/cold weld samples and mock-up sample special requests.
• Proper Management, communication, and documentation of customer complaints to their resolution.
• Provide reports on major complaints of our competitor products, including vinyl, VCT, VLT and linoleum.
• Install test floors and/or replace, if necessary.
• Manage travel within the approved expense budget (additional costs must be approved by the nora Technical Manager).
• Conduct training in the nora Academy as needed.
• Provide presentations and demonstrations at the annual North American Sales Meeting and trade shows as needed.
• Answer the nora technical phone lines and respond to the nora technical mailbox when available to do so.

Skills

Communication skills

Microsoft Office

Travel ability

Project management

Conflict resolution

Education

High school diploma or GED

College degree preferred

Job description

Interface is a global flooring and sustainability leader seeking a Technical Specialist for the nora rubber flooring line. The role partners with customers and the sales team to ensure successful product installations through guidance, troubleshooting, and technical support.

Based in LaGrange, GA, the position involves hands-on installation demonstrations, field assessments, and collaboration with technical and sales staff to deliver outstanding customer experiences and growth for the nora