Technical Solutions Specialist, SaaS & Customer Success

Pushpay Holdings Limited; Colorado Springs, Northern (CO, KY); Hybrid; USD 58,000 - 67,000; Full time

Benefits offered by this job

Hybrid work model

401K match

Paid holidays

Parental/adoption leave

Job summary

Pushpay seeks a Technical Analyst to provide technical analysis and strategic account support for Customer Success across product areas (giving, community, app, or church management). The role emphasizes escalation to Engineering, troubleshooting, and collaboration with Product to ensure customer success.

The position offers a hybrid work model (3 days in the office / 2 days remote) and compensation ranges reflecting location.

Qualifications

• 2+ years of experience supporting, implementing, or consulting in technology or SaaS.
• 1 year of data manipulation or database support.
• 1 year of experience working with executive-level enterprise customers in support or consultation.

Responsibilities

• Own escalations processes to Engineering from CS, and communicate with teams.

Skills

Tech/SaaS experience

Data manipulation

Executive engagement

SQL

HTML

CSS

APIs

Excel

Job description

Pushpay seeks a Technical Analyst to provide technical analysis and strategic account support for Customer Success across product areas (giving, community, app, or church management). The role emphasizes escalation to Engineering, troubleshooting, and collaboration with Product to ensure customer success.

The position offers a hybrid work model (3 days in the office / 2 days remote) and compensation ranges reflecting location.