Technical Specialist - Hybrid CS & Product Support

Pushpay; Colorado Springs (CO); Hybrid; USD 58,000 - 67,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Hybrid schedule

Paid holidays

Volunteer time off

Paid time off 15 days

Job summary

Pushpay is seeking a Customer Success technical analyst to provide technical analysis and strategic account support across product areas including giving, community, app, or church management system. The role emphasizes ownership of escalations, frontline support for strategic customers, and collaboration with Product/Engineering to deliver tailored solutions.

The position offers a hybrid work model (3 days in-office, 2 days remote), with opportunities to influence product releases and the

Qualifications

• 2+ years experience supporting, implementing, or consulting in technology or SaaS.
• One year experience in data manipulation or database support.
• One year experience working directly with executive-level staff of enterprise customers in support or consultation.
• Familiarity with SQL, HTML, CSS, API, Excel.
• Prior experience with Pushpay software is a plus, but not required.

Responsibilities

• Own escalation processes to Engineering from CS and communicate with CS teams.
• Troubleshoot issues in assigned product area using backend tools and reproduce issues.
• Serve as subject matter expert for the product and communicate changes to Customer Success.
• Maintain and enhance the library of technical tools used by CS for technical services and support.
• Coordinate with Technical Services to invoice and schedule requested work.
• Participate in product releases, customer feedback loop, and product roadmap on behalf of CS.

Skills

SaaS experience

Data manipulation

Executive engagement

SQL

HTML/CSS

API integration

Excel

Pushpay familiarity

Tools

SQL

API testing

Excel

Job description

Pushpay is seeking a Customer Success technical analyst to provide technical analysis and strategic account support across product areas including giving, community, app, or church management system. The role emphasizes ownership of escalations, frontline support for strategic customers, and collaboration with Product/Engineering to deliver tailored solutions.

The position offers a hybrid work model (3 days in-office, 2 days remote), with opportunities to influence product releases and the