Hybrid Technical Support Associate - Level I

Pushpay Holdings Limited; Fountain (CO); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401K match

Hybrid work model

12 paid company holidays

15 days PTO to start

Job summary

Pushpay Holdings Limited is seeking a Technical Support Representative, Catholic to own and resolve technical inquiries within the Pushpay SaaS ecosystem. You will guide users from initial contact through root-cause discovery to total technical resolution, operating with end-to-end incident ownership.

The role handles ticketing, live chat, phone and email, and requires 2–3 years of technical support experience and familiarity with Salesforce.

Qualifications

• Minimum 2-3 years of dedicated experience in a technical support, help desk, or client-facing support role.
• Basic experience navigating CRM architectures like Salesforce.
• Exhibits excellent written and verbal communication abilities.
• Detail-oriented with strong task management.

Responsibilities

• Owns incoming service channels including ticketing system, live chat, phone, and email.
• Maintains queue health to meet target response times.
• Assists with account changes and renewal handoff.
• Troubleshoots and resolves issues on the Pushpay platform; escalates when needed.
• Contributes updates to the team knowledge base.

Skills

Customer service mindset

Strong communication

Attention to detail

Tools

Salesforce

Job description

Pushpay Holdings Limited is seeking a Technical Support Representative, Catholic to own and resolve technical inquiries within the Pushpay SaaS ecosystem. You will guide users from initial contact through root-cause discovery to total technical resolution, operating with end-to-end incident ownership.

The role handles ticketing, live chat, phone and email, and requires 2–3 years of technical support experience and familiarity with Salesforce.