Technical Solutions Specialist – Pricing & Integrations

Paperless Parts; Boston (MA); Hybrid; USD 66,000 - 89,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Unlimited PTO

401(k) plan

Job summary

Paperless Parts is a Boston-based SaaS startup helping manufacturers quote faster and win more work. This Technical Solutions Specialist role sits in the Customer Success group, focusing on the P3L pricing language and third party integrations to resolve technical challenges for customers.

You will handle a high volume of requests with a customer-first mindset, delivering platform training and ensuring customers maximize value from the system while working onsite with a hybrid schedule.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, MIS, or related field.
• Strong skills in Python and SQL.
• Analytical and critical problem-solving abilities.
• Excellent written and verbal communication skills.
• Fast learner with ability to adapt to new processes and technologies.

Responsibilities

• Serve as Paperless Parts product expert. Learn our product in great detail, such that you are able to assist customers with all aspects of the system.
• Develop in-depth knowledge of Paperless Parts pricing language and third party integrations. Able to troubleshoot and configure customer requests.
• Quickly and thoroughly respond to all customer requests, balancing email and phone communication where appropriate.
• Manage a high volume of support cases (often 10+ per day).
• Identify product feedback trends, track enhancement requests for consideration in our product roadmap.
• Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers.
• Go above-and-beyond to help our customers whenever possible.

Skills

Python

SQL

Analytical thinking

Communication

Problem solving

GRIT

Fast learner

Education

Bachelor's Degree in Computer Science, Engineering, MIS, or related field

Job description

Paperless Parts is a Boston-based SaaS startup helping manufacturers quote faster and win more work. This Technical Solutions Specialist role sits in the Customer Success group, focusing on the P3L pricing language and third party integrations to resolve technical challenges for customers.

You will handle a high volume of requests with a customer-first mindset, delivering platform training and ensuring customers maximize value from the system while working onsite with a hybrid schedule.