Technical Consultant

Paperless Parts; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Wellness stipend

Unlimited PTO

Training & conferences

Job summary

Paperless Parts in Boston seeks a Technical Implementation Specialist to build and maintain customer configurations using P3L, our pricing language, and oversee onboarding projects.

You will deploy standard integrations, customize where needed, and work closely with Services Engineers and Project Managers to ensure timely, on-budget milestones while supporting customers’ pricing workflows and platform adoption.

Qualifications

• Firm grasp of Excel and willingness to learn P3L and other technologies.
• Experience implementing customers and meeting time-to-value metrics.
• Strong analytical and problem-solving skills with the ability to translate business requirements to product solutions.

Responsibilities

• Lead the development of a customer’s new quoting workflow using Paperless Parts best practices.
• Deploy standard integrations and perform necessary customizations.
• Collaborate with Implementation Project Managers and Integrations Engineers to gather requirements and meet onboarding milestones.
• Spend time on-site with customers to learn manufacturing shop operations and build relationships.
• Provide ongoing support for pricing configurations and integrations within the platform.

Skills

Customer relationships

Project management

Analytical thinking

Communication

Willingness to travel

Education

Bachelor’s Degree in Computer Science, Engineering, MIS, or related field

Tools

Python

SQL

P3L

Job description

• Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team
• Reporting to the Manager of Technical Services, the Technical Implementation Specialists are responsible for building and maintaining customer’s technical solutions
• Using P3L, our proprietary python based pricing language, the TIS will build a customer’s configuration during an onboarding project and support the configuration once the customer is live
• The TIS is also responsible for deploying our standard integrations, making customizations where required.
• As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Services Engineers and Implementation Project Managers to ensure customers are successful with the Paperless Parts Platform
• Our implementations require discovery, planning, project management, and change management skills
• Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform
• Technical Implementation Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing
• Lead the development of a customer’s new quoting workflow by leveraging Paperless Parts’ best practices and an understanding of the customer’s unique business requirements
• Expert knowledge of the Paperless Parts Platform coding language, P3L. Apply a rigorous problem-solving approach to design customized solutions to meet our customers’ needs
• Lead the deployment of Paperless Parts standard integrations, making customizations where required
• Provide best practices for quoting workflows to maximize customer value
• Work in close partnership with Implementation Project Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones in order to complete projects on time and on budget
• Communicate clearly and regularly to implementation stakeholders regarding status and risks
• Spend time on-site with customers to build relationships and learn how manufacturing shops operate
• Provide ongoing support for customers’ Pricing Configuration and integrations within the Paperless Parts platform
• Conduct thorough discovery to inform solution design; document all custom configurations, and code to ensure clarity, maintainability, and effective knowledge transfer for both customers and internal team members
• As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

Benefits

• Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
• Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
• Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
• Training and development: Attend conferences, classes, and trainings to hone your skills

Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologiesThe ideal candidate is excited to work with customers, build and foster relationships, and deliver technical solutions that solve their problemsWe are seeking a driven individual to join our Implementation and Integrations Team as a Technical Implementation SpecialistYou’re dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk. You’re excited about sharing your solutions with your customers and training them to understand how to best utilize the platformBachelor’s Degree, Computer Science, Engineering, MIS, or related fieldFamiliarity with “job shop” manufacturing, preferredProven track record of implementing customers and adhering to time-to-value metricsFast learner, ability to adapt to new processes and technologies, and evolving environmentsRelevant work, education, or hands-on development experienceStrong analytical and critical problem-solving skillsAbility to translate business requirements to product solutionsWillingness to travel when necessary to customer facilities (average is about 25% of the time)Strong skills in a computational environment or programming language (Excel, Python, SQL etc.)Excellent written and verbal communication skills