Technical Implementation Specialist (Customer Success)

Paperless Parts; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Wellness stipend

Unlimited PTO

Training & conferences

Job summary

Paperless Parts in Boston seeks a Technical Implementation Specialist to build and maintain customer configurations using P3L, our pricing language, and oversee onboarding projects.

You will deploy standard integrations, customize where needed, and work closely with Services Engineers and Project Managers to ensure timely, on-budget milestones while supporting customers’ pricing workflows and platform adoption.

Qualifications

• Firm grasp of Excel and willingness to learn P3L and other technologies.
• Experience implementing customers and meeting time-to-value metrics.
• Strong analytical and problem-solving skills with the ability to translate business requirements to product solutions.

Responsibilities

• Lead the development of a customer’s new quoting workflow using Paperless Parts best practices.
• Deploy standard integrations and perform necessary customizations.
• Collaborate with Implementation Project Managers and Integrations Engineers to gather requirements and meet onboarding milestones.
• Spend time on-site with customers to learn manufacturing shop operations and build relationships.
• Provide ongoing support for pricing configurations and integrations within the platform.

Skills

Customer relationships

Project management

Analytical thinking

Communication

Willingness to travel

Education

Bachelor’s Degree in Computer Science, Engineering, MIS, or related field

Tools

Python

SQL

P3L

Job description

Paperless Parts in Boston seeks a Technical Implementation Specialist to build and maintain customer configurations using P3L, our pricing language, and oversee onboarding projects.

You will deploy standard integrations, customize where needed, and work closely with Services Engineers and Project Managers to ensure timely, on-budget milestones while supporting customers’ pricing workflows and platform adoption.