Manager Solutions Architecture

Paperless Parts; Boston (MA); On-site; USD 131,000 - 177,000; Full time

Benefits offered by this job

Variable compensation

Travel up to 25%

Job summary

Paperless Parts is seeking a Manager, Solutions Architecture to lead the Solutions Architecture function and act as lead Solution Architect on strategic engagements. You will build a high-performing team, establish scalable design practices, and ensure implementation-ready solutions that drive long-term success.

In this role, you’ll work across Sales, Professional Services, Product, and Engineering, blending hands-on customer engagement with leadership to improve delivery quality and reduce risk.

Qualifications

• 7+ years in Solution Architecture or equivalent
• 2+ years leading customer-facing technical teams
• Proven experience with enterprise SaaS deployments
• Experience designing SaaS implementations with APIs/ERP integrations
• Strong communication with executives and cross-functional teams
• Willingness to travel up to 25%

Responsibilities

• Lead and develop a high-performing team of Solution Architects
• Conduct technical discovery and translate requirements into scalable designs
• Collaborate with Sales to scope solutions and draft SOWs
• Serve as senior technical resource for escalated customer situations
• Establish best practices for discovery, design, and handoffs
• Coordinate with Professional Services, Product, and Engineering on delivery and feedback
• Drive operational excellence and process improvements in the function
• Develop deep expertise in Paperless Parts platform and capabilities

Skills

Solution Architecture

Team Leadership

Technical Discovery

Customer Engagement

Cross-functional Collaboration

Tools

APIs

ERP Integrations

SaaS

Job description

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Summary

The Manager, Solutions Architecture leads Paperless Parts' Solutions Architecture function while serving as the lead Solution Architect on the company's most strategic customer engagements. This role is responsible for building a high-performing team, establishing scalable solution design practices, and ensuring customers receive technically sound, implementation-ready solutions that drive long-term success.

Working across Sales, Professional Services, Product, and Engineering, this leader combines hands‑on customer engagement with team leadership to improve implementation quality, reduce delivery risk, and continuously evolve how Paperless Parts solves customer challenges.

Responsibilities

• Lead, coach, and develop a high-performing team of Solution Architects while serving as the lead Solution Architect on the company's most strategic customer engagements.
• Lead technical discovery, business process workshops, and solution design sessions to translate customer requirements into scalable, implementation‑ready solutions.
• Partner with Sales to lead technical discovery, scope customer solutions, define Statements of Work, estimate implementation effort, and identify technical risks that drive successful customer outcomes.
• Serve as the senior technical resource for escalated customer situations by leading onsite engagements, facilitating business process discussions, identifying root causes, and designing solutions that address complex customer challenges.
• Establish best practices for technical discovery, solution design, implementation handoffs, and customer documentation to improve consistency, quality, and scalability.
• Partner with Professional Services, Product, and Engineering to ensure successful solution delivery while influencing product direction based on customer feedback and implementation trends.
• Drive operational excellence through team development, capacity planning, solution quality metrics, and continuous improvement of the Solutions Architecture function.
• Develop deep expertise in the Paperless Parts platform and serve as an authority on product capabilities, implementation best practices, and solution architecture.

Qualifications

• 7+ years of experience in Solution Architecture, Solutions Engineering, Technical Consulting, or Professional Services within a SaaS environment.
• 2+ years of experience leading, mentoring, or developing customer‑facing technical teams.
• Proven success leading technical discovery, business process discussions, and solution design for enterprise customers.
• Experience designing SaaS implementations involving APIs, ERP integrations, and other enterprise business systems.
• Understanding of manufacturing operations, ERP systems, and business process optimization is a plus.
• Ability to quickly develop deep product expertise and become a trusted adviser on platform capabilities and implementation best practices.
• Exceptional communication, presentation, and relationship‑building skills with executives, customers, and cross‑functional teams.
• Willingness to travel up to 25% to support customer engagements, onsite workshops, and industry events.

Salary range: $131,000 - $177,000

This role is also eligible for variable compensation.

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue‑based metrics, and business or organizational needs.