Technical Solutions Specialist - Customer Success

Remote Jobs; Colorado Springs (CO); Hybrid; USD 58,000 - 67,000; Full time

Benefits offered by this job

401K match

Hybrid work model

Holidays

Volunteer time off

Paid time off

Parental leave

Job summary

Pushpay seeks a Technical Analysis and Strategic Technical Account Support specialist within Customer Success for a defined product area (giving, community, app, or church management system). You will own escalation processes to Engineering, troubleshoot issues, and serve as the product subject-matter expert for internal teams.

In this hybrid role, you will provide front-line support to strategic customers, assess feasibility of custom solutions with Product/Engineering, contribute to pre-sales,

Qualifications

• 2+ years experience supporting, implementing, or consulting in technology or SaaS.
• 1 year experience in data manipulation or database support.
• 1 year experience working directly with executive-level staff of enterprise customers in support or consultation.
• Familiarity with SQL, HTML, CSS, API, Excel.

Responsibilities

• Owning escalations processes to Engineering from CS, and associated communication channels.
• Troubleshooting issues related to assigned product area, including reproducing the issue and analyzing data.
• Serving as the subject matter expert for the product, providing internal support and communicating product changes.
• Maintaining and enhancing the library of technical tools used by Customer Success.
• Coordinating with Technical Services to invoice and schedule requested work.
• Participating in the technical aspects of product releases and customer feedback loop.

Skills

SQL

HTML

CSS

API

Excel

Executive liaison

Analytical thinking

Customer focus

Tools

SQL

HTML

CSS

APIs

Excel

Job description

Pushpay seeks a Technical Analysis and Strategic Technical Account Support specialist within Customer Success for a defined product area (giving, community, app, or church management system). You will own escalation processes to Engineering, troubleshoot issues, and serve as the product subject-matter expert for internal teams.

In this hybrid role, you will provide front-line support to strategic customers, assess feasibility of custom solutions with Product/Engineering, contribute to pre-sales,