Technical Solutions Specialist

Fuller; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company matching

Professional Development Funding

Paid Time Off and Holidays

Job summary

Fuller is seeking a Technical Solutions Specialist in Allentown, PA, who will facilitate communication between customers and engineering teams. The ideal candidate should have a technical background and strong problem-solving skills, preferably with experience in industrial settings.

The role requires collaboration with sales teams and attention to customer needs, ensuring that technical specifications are met. Fuller offers a competitive benefits package and promotes diversity in the workplace.

Qualifications

• Technical background with experience in industrial equipment or manufacturing environments.
• Ability to read and understand technical drawings and documentation.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide technical product support to Sales teams.
• Identify spare parts based on customer requirements.
• Collaborate with Engineering and Parts teams.

Skills

Mechanical Engineering

Technical Support

Problem-Solving

Customer Service

Education

Bachelor's degree in Mechanical Engineering or related field

Job description

People behind the solutions

At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.

Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.

About The Role

As a Technical Solutions Specialist, you will serve as the link between our customers, Engineering, Inside Sales, and Parts teams. You will help identify customer needs, validate spare parts, answer technical questions, and ensure accurate technical information is provided throughout the proposal and order execution process.

This role is ideal for someone who enjoys problem solving, working with technical documentation, and supporting customers. While experience in the cement industry is beneficial, it is not required.

Your Responsibilities

• Provide technical product support to Parts and Inside Sales teams
• Identify and validate spare parts based on customer requirements and technical documentation
• Collaborate with Engineering, Parts, and Sales teams to support customer requests
• Ensure accurate documentation and timely communication throughout the inquiry process
• Troubleshoot technical issues and support non-conformance investigations and claims
• Prepare technical specifications and supporting documentation when required
• Serve as a technical resource for both customers and internal stakeholders

What You Bring

• Mechanical Engineering, Engineering Technology, Engineering Assistant, Technical Support, Maintenance, or similar technical background
• Experience working with industrial equipment, manufacturing, product support, engineering support, maintenance, or related environmentsPeople behind the solutions
  

  At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.

  
  

  Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.

  
  

  About The Role

  
  

  As a Technical Solutions Specialist, you will serve as the link between our customers, Engineering, Inside Sales, and Parts teams. You will help identify customer needs, validate spare parts, answer technical questions, and ensure accurate technical information is provided throughout the proposal and order execution process.

  
  

  This role is ideal for someone who enjoys problem solving, working with technical documentation, and supporting customers. While experience in the cement industry is beneficial, it is not required.

  
  

  Your Responsibilities

  
  
  
  
  • Provide technical product support to Parts and Inside Sales teams
  
  
  • Identify and validate spare parts based on customer requirements and technical documentation
  
  
  • Collaborate with Engineering, Parts, and Sales teams to support customer requests
  
  
  • Ensure accurate documentation and timely communication throughout the inquiry process
  
  
  • Troubleshoot technical issues and support non-conformance investigations and claims
  
  
  • Prepare technical specifications and supporting documentation when required
  
  
  • Serve as a technical resource for both customers and internal stakeholders
  
  
  
  

  What You Bring

  
  
  
  
  • Mechanical Engineering, Engineering Technology, Engineering Assistant, Technical Support, Maintenance, or similar technical background
  
  
  • Experience working with industrial equipment, manufacturing, product support, engineering support, maintenance, or related environments
  
  
  • Ability to understand technical drawings, specifications, and documentation
  
  
  • Strong problem-solving and troubleshooting skills
  
  
  • Self-motivated with the ability to work independently
  
  
  • Strong communication and customer service skills
  
  
  • Willingness to learn new products, systems, and technologies
  
  
  • Experience supporting spare parts, industrial equipment, hydraulics, or heavy industry is a plus
  
  
  
  

  What We Offer

  
  
  
  
  • Global network of supportive colleagues and growth opportunities.
  
  
  • Competitive benefits package including health, dental, disability, life, and voluntary insurance options
  
  
  • Time to recharge through PTO, plus 10 annual holidays, and parental leave
  
  
  • Retirement preparation with a 401(k) and company matching
  
  
  • Financial support for continuing education
  
  
  • Annual bonus for Professional Engineering licenses
  
  
  • Employee Assistance Program
  
  
  • An equal opportunity employer committed to creating a diverse and inclusive workplace
  
  
  
  

  As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

  
  

  Fuller Technologies is a leading supplier of engineering, equipment and service solutions to customers in the cement industry – for more information please visit www.fuller-technologies.com.

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