Field Service Engineer II

Fuller; Allentown (Lehigh County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and life insurance

401(k) with company matching

Flexible work schedule

Parental leave

Continuing education support

Job summary

Fuller Technologies is seeking an on-site technician for their FLSmidth Pneumatic Transport service group in Allentown. The role involves field service, technical support, and promoting service sales, requiring strong skills in customer interaction and reporting.

Offering a competitive benefits package that includes health insurance, 401(k) matching, and a focus on work-life balance with flexible schedules, Fuller is dedicated to employee development and satisfaction.

Qualifications

• 1-3 years experience in providing equipment lists for customer issues.
• Previous sales experience promoting replacement parts.
• Technical support experience preferred.

Responsibilities

• Write concise reports to support findings in the field.
• Manage travel arrangements for field service tasks.
• Promote customer service sales programs effectively.
• Ensure customer satisfaction by utilizing the right resources.

Skills

Technical report writing

Customer service support

Sales promotion

Industrial equipment troubleshooting

Job description

Find Opportunity. Build Success

At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success. Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.

About The Role

On-site technical service and sales within the FLSmidth Pneumatic Transport (PT) service group focusing on spare part and system applications. Utilizing knowledge on FLS-PT customers, equipment, systems, inspections, and troubleshooting.

Responsibilities & Experience

• Ability to write timely, concise professional reports that supports your findings and recommendations in the field.
• Previous experience (1-3 years) in providing lists of equipment, parts, and field service labor to rectify customer problem's.
• Prior (1-5 years) experience with promoting the sale of replacement parts to customer's.
• Promote FLS-PT customer service sales programs, full range of service capabilities, parts/components/programs, and systems.
• Previous experience in providing technical support on industrial equipment highly preferred, you will be responsible for providing PT technical support to customers and FLS employees.
• Execution of work tasks related to equipment/system inspection, repairs, start-ups.
• Provide all paid field service billing information to the service administrator.
• Arrange all of your own travel activities.
• Work with FLS-PT service team to ensure the right resource is utilized to maximize customer satisfaction.
• Deliver results and satisfy customer needs and requirements.
• Promote a culture of safety first.

What We Offer

• Competitive benefit package including health, dental, disability, life, and voluntary insurance options.
• Time to recharge through PTO, plus 10 annual holidays, and parental leave.
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
• Retirement preparation with a 401(k) and company matching.
• Financial support for continuing education.
• Employee Assistance Program.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.
• A global network of supportive colleagues and growth opportunities.

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.