Technical Solutions Manager

CoreWeave; Sunnyvale (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

CoreWeave seeks a Technical Solutions Manager to lead strategic customer relationships and define technical requirements for AI/ML workloads on GPU infrastructure. You will drive end-to-end program execution across data centers, collaborating with engineering, product, and operations to ensure successful outcomes.

You will gather customer feedback, influence the product roadmap, and manage risks while communicating with senior stakeholders and autho­rized sponsors.

Qualifications

• 5+ years in technical program management, customer success, or professional services in cloud infrastructure.
• Strong written and verbal communication for executive stakeholders.
• Experience aligning product strategy with customer needs.
• Knowledge of Kubernetes, GPU compute, and HPC fundamentals.
• Ability to manage cross-functional teams across data centers and ecosystems.

Responsibilities

• Own technical relationships to drive adoption and satisfaction.
• Define customer requirements for AI/ML workloads.
• Oversee end-to-end program execution with planning and risk management.
• Gather feedback for Product and Engineering and influence roadmap.
• Facilitate collaboration across engineering, product, operations, support, and sales.
• Proactively identify risks and drive issue resolution.
• Track KPIs to measure program success and impact.
• Communicate effectively with senior stakeholders.

Skills

Kubernetes

GPU compute

AI/ML applications

Technical program management

Customer relations

Education

B.S. in Computer Science or related technical discipline

Job description

• The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience
• This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform
• The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development
• We are seeking a remarkable Technical Solutions Manager who shares our passion and has a deep understanding of GPU infrastructure & AI applications to join our CX Organization
• The team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring the successful ongoing operations of CoreWeave within customer environments
• Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction
• Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer’s needs for AI/ML
• Drive End-to-End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes
• Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives
• Share customer feedback with Product Management and Engineering, influencing product direction
• Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales
• Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support
• Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact
• Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness
• Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes

Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholdersExperience with multiple staples of leadership, with the ability to work in a bottom-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task managementStrong communication skills through both long-form documents and short-form/asynchronous communications with internal and external stakeholdersB.S. in Computer Science or a related technical discipline, or equivalent experience5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applicationsDemonstrated experience with proactive self-management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environmentExperience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computingYou’re an expert in managing conflict and achieving mutually beneficial technical outcomesYou love to help solve challenging technical problems

You’re curious about the latest and greatest technologies in the AI space