Technical Solutions Consultant — Ad Tech (Equity & Bonus)

Google Inc.; Sunnyvale (CA); On-site; USD 126,000 - 180,000; Full time

Benefits offered by this job

Equity

15% bonus target

Job summary

Google Inc. in Sunnyvale, CA seeks a Technical Solutions Consultant to own end-to-end customer solutions for gTech Ads Customer Support. Lead troubleshooting tasks and liaise with internal/external stakeholders to resolve complex issues.

You will apply deep product knowledge across Google Ads products, drive proactive problem solving, and help optimize customer experiences while collaborating with Sales, Product, and Engineering teams.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in system design or in one programming language (Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.

Skills

System design

Programming languages

Technical troubleshooting

Partner management

Education

Bachelor’s degree or equivalent practical experience

Job description

Google Inc. in Sunnyvale, CA seeks a Technical Solutions Consultant to own end-to-end customer solutions for gTech Ads Customer Support. Lead troubleshooting tasks and liaise with internal/external stakeholders to resolve complex issues.

You will apply deep product knowledge across Google Ads products, drive proactive problem solving, and help optimize customer experiences while collaborating with Sales, Product, and Engineering teams.