Technical Solutions Consultant for Ads & Client Success

Google; Sunnyvale (CA); On-site; USD 126,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Google's gTech Ads team in Sunnyvale is seeking a Technical Solutions Consultant to own end-to-end customer problem resolution. You will apply product expertise to deliver high-quality support for advertisers and partners, from troubleshooting to strategic guidance.

Work involves collaborating with Sales, Product, and Engineering to develop scalable solutions, automate diagnostics, and improve adoption of Google’s ad products for large customers worldwide. Strong communication is essential.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in system design or in one programming language (Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.

Skills

System design

Java/C++/Python

Technical troubleshooting

Partner management

Education

Bachelor’s degree or equivalent practical experience

Job description

Google's gTech Ads team in Sunnyvale is seeking a Technical Solutions Consultant to own end-to-end customer problem resolution. You will apply product expertise to deliver high-quality support for advertisers and partners, from troubleshooting to strategic guidance.

Work involves collaborating with Sales, Product, and Engineering to develop scalable solutions, automate diagnostics, and improve adoption of Google’s ad products for large customers worldwide. Strong communication is essential.