Ads Solutions Engineer — Technical Customer Advocate

Google; Sunnyvale (CA); Hybrid; USD 126,000 - 180,000; Full time

Benefits offered by this job

15% bonus target

Equity

Benefits

Job summary

Google's gTech Ads team seeks a technically skilled professional to serve as a technical consultant for Ads customers. You will own troubleshooting, communicate effectively with engineers and executives, and help customers maximize ROI with Ads products.

This role blends deep technical problem-solving with proactive customer engagement across major campaigns and platforms. The position offers cross-functional exposure with Sales, Product and Engineering, enabling you to influence product

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• 3 years of experience in either system design or reading code (e.g., Java, C++, Python).
• Experience in technical product support, cloud support, quality engineering, or site reliability engineering.
• Customer-facing experience translating technical concepts to non-technical audiences.

Responsibilities

• Prioritize and deliver outstanding customer service across the customer journey, troubleshooting with advertisers, Sales teams, agencies, and partners.
• Troubleshoot complex technical product issues and apply deep product expertise to resolve escalations for top customers.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for the top customers, focusing on knowledge management, operational improvements, account reviews and product adoption.

Skills

Troubleshooting

System design

Code reading

Java

C++

Python

Education

Bachelor’s degree or equivalent practical experience

Tools

Java

C++

Python

Google Ads

Job description

Google's gTech Ads team seeks a technically skilled professional to serve as a technical consultant for Ads customers. You will own troubleshooting, communicate effectively with engineers and executives, and help customers maximize ROI with Ads products.

This role blends deep technical problem-solving with proactive customer engagement across major campaigns and platforms. The position offers cross-functional exposure with Sales, Product and Engineering, enabling you to influence product