Product Solutions Engineer, Ads Platform — Customer-Facing

Google; Chicago (IL); On-site; USD 126,000 - 180,000; Full time

Benefits offered by this job

Equity

Bonus target 15%

Benefits

Job summary

Google's gTech Ads team is seeking a technically proficient consultant to resolve complex ad-tech issues for advertisers, agencies, and partners. You will diagnose root causes, build troubleshooting tools, and communicate clearly with engineers and executives.

This role blends hands-on debugging with product feedback, offering opportunities to improve features and scale solutions across Google Ads products while supporting a global customer base.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience troubleshooting technical issues for internal/external partners or customers.
• 3 years of experience in either system design or reading code (e.g., Java, C++, Python).

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations. Understand Floodlight conversion modeling, AI-powered SA360 bidding, and enterprise ads platforms.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for the top customers, focusing on knowledge management, operational improvements, account reviews and product adoption.

Skills

Troubleshooting

System design or reading code

Customer-facing communication

Education

Bachelor’s degree or equivalent practical experience

Job description

Google's gTech Ads team is seeking a technically proficient consultant to resolve complex ad-tech issues for advertisers, agencies, and partners. You will diagnose root causes, build troubleshooting tools, and communicate clearly with engineers and executives.

This role blends hands-on debugging with product feedback, offering opportunities to improve features and scale solutions across Google Ads products while supporting a global customer base.