Global Ads Tech Solutions Lead (Equity + Bonus)

Google; Boulder (CO); On-site; USD 114,000 - 163,000; Full time

Job summary

Google’s gTech Ads Customer Experience team delivers support, media and technical services across our Ad products stack for advertisers and partners worldwide.

You will own end-to-end customer solutioning, troubleshoot issues, and collaborate with Sales, Product and Engineering to improve the client experience. The role emphasizes data-driven recommendations, dashboards, and strong cross-functional communication.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.
• Preferred: Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or related field.
• Experience delivering customer-first, empathetic technical troubleshooting while owning end-to-end solutions.
• Strong knowledge of Google Ads, digital advertising platforms, and the broader media landscape.
• Background in business analysis, including analytics, dashboards, and data-driven recommendations.
• Proven ability to apply problem-solving to build tailored, customer-focused solutions.
• Strong communication skills with cross-functional stakeholder influence in a global environment.

Responsibilities

• Prioritize exceptional service throughout the customer journey, troubleshooting and resolving issues directly with advertisers, Sales teams, agencies, and partners.
• Apply deep product expertise to solve high-priority technical issues while leading projects to drive long-term business success.
• Leverage insights to eliminate issues at their root, focusing on knowledge management, operational enhancements, account reviews, and product adoption for key accounts.
• Partner with Sales and cross-functional teams to refine the client experience and resolve high-stakes issues.
• Share product expertise with partner teams to fuel continuous process improvements on a global team.

Skills

Customer facing

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Google Ads

Data analytics tools

Job description

Google’s gTech Ads Customer Experience team delivers support, media and technical services across our Ad products stack for advertisers and partners worldwide.

You will own end-to-end customer solutioning, troubleshoot issues, and collaborate with Sales, Product and Engineering to improve the client experience. The role emphasizes data-driven recommendations, dashboards, and strong cross-functional communication.