Technical Solutions Architect

Charles IT; City of Middletown (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid holidays

PTO

401K

Job summary

Charles IT is seeking a Technical Solutions Architect to bridge technical services with client engagement and strong relationships. The role involves architecting project initiatives, providing a technical voice to account managers, and delivering roadmaps for prospective and current clients.

The candidate should have 5–8+ years of related experience, an associate degree or equivalent, and strong communication skills to present to executives and stakeholders.

Qualifications

• Associate’s degree or equivalent in a related field and 5–8+ years related experience and/or training
• Excellent oral and written communication skills are required
• Proven ability to juggle multiple client needs and work collaboratively in a fast-paced, client-oriented team

Responsibilities

• Perform Operational Maturity Level (OML) assessments during the presales process of prospective clients
• Support our existing client base with the discovery, design, quoting, and delivery of technical solutions
• Support our Account Management team by providing a technical vision to an executive audience
• Assist with creation of roadmaps for our clients’ futures
• Assist with providing ballpark estimates for clients’ budgetary purposes
• Assist with delivery and understanding of the proposed solutions
• Serve as a Subject Matter Expert in Charles IT’s technical services for clients and internal teams
• Complete project technical implementations, usually time sensitive and expedited in nature

Skills

Oral and written communication

Client engagement

Project coordination

Education

Associate’s degree or equivalent

Tools

Cisco/Meraki

Datto

VMware

Microsoft 365

ConnectWise RMM

VoIP systems

Mac OS

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright.Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

To support the growth of Charles IT, we areseekingto add aTechnical Solutions Architect (TSA)to join our exceptional team. The TSA role works to ensure client success with Charles IT – by providing a technical voice to our account managers, architecting project initiatives for our client base, and working with our Business Development team to complete assessments and roadmaps for prospective clients.

Our TSAs are integral members of the organization, as this positionis responsible forbridging our technical solutions with our focus on client engagement and real relationships.

Responsibilities:

Perform Operational Maturity Level (OML) assessments during the presales process of prospective clients

Support our existing client base with the discovery, design, quoting, and delivery of technical solutions

Support our Account Management team by providing a technical vision to an executive audience

Assistwith creation of roadmaps for our clients’ futures

Assistwith providing ballpark estimates for clients’ budgetary purposes

Assistwith delivery and understanding of the proposed solutions

Serve as a Subject Matter Expert in CharlesIT’stechnical services, for our clients and internal team members

Support our team by completing project technical implementations, usually time sensitive andexpeditedin nature

Associate’s degree or equivalent in a related field; and 5–8+ years related experience and/or training; or equivalent combination of education preferably in the technology field

Superior oral and written communication skillsrequired

Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client orientated team

Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level

Advanced experience with Cisco/Meraki, Datto, VMware, Microsoft 365 (Azure, Microsoft Endpoint Manager/Intune, Exchange Online, SharePoint)

Expertisewith ConnectWise RMMs, VoIP phone systems and or Mac OS is a plus

Enthusiastic and dedicated to the challenges of a growing company and client base

Excellent follow-through to see tasks through completion

Self-starter with the ability to perform independently with little or no supervision

High levelof organization; sharp attention to detail

Ability to pass a background check

Current, valid US driver’s license isrequired

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.Additionalduties may berequired.

Charles IT specializes in providing personalized IT solutions for highly regulated industries, ensuring compliance and disaster recovery with a customer-centric approach and dedicated support.

IT Services and IT Consulting Professional Services

150 William Street, Middletown, CT 06457, US 750 East Main Street, Stamford, CT 06902, US

Location Middletown, Connecticut, United States